Alexis Mathis
Arlington
Summary
Focused senior representative proudly offering a background in issue resolution and customer service. Hardworking employee who enjoys customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Courteous and cordial with the desire to join a new organization as part of a strong, successful team.
Overview
8
8
years of professional experience
Work History
Sr Representative Lease End & Auction Accounts
Santander Bank Us
Dallas
09.2019 - 05.2026
- Facilitated customer inquiries and transactions with accuracy and efficiency.
- Managed documentation for compliance with banking regulations.
- Trained new representatives on systems and procedures for seamless onboarding.
- Supported branch operations by maintaining organized records and reports.
- Assisted customers with product selection, order placement, and billing inquiries.
- Resolved escalated customer complaints in a timely manner.
- Trained new hires on customer service processes and protocols.
- Ensured compliance with industry regulations regarding customer service standards.
- Provided feedback on ways to improve the overall customer experience.
- Answered questions and resolved concerns for customer support.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with teams to enhance service delivery processes.
- Resolved customer complaints through effective communication strategies.
- Analyzed account information to provide tailored financial solutions.
Customer Support Specialist
GM Financial
Arlington
07.2018 - 07.2019
- Assisted customers with inquiries about financing options and payment plans.
- Resolved complaints through effective communication and problem-solving techniques.
- Guided customers in using online account management tools for convenience.
- Trained new staff on customer support practices and company policies effectively.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Southwest High School
Fort Worth, TXSkills
- Customer relationship management
- Account documentation
- Compliance management
- Data analysis
- Customer account management
- Client services
- Account servicing
- Customer relations
References
References available upon request.
Timeline
Sr Representative Lease End & Auction Accounts
Santander Bank Us
09.2019 - 05.2026
Customer Support Specialist
GM Financial
07.2018 - 07.2019
Southwest High School