An energetic and focused individual proven to excel and learn quickly. Experience and outstanding skills in customer service, problem solving and technology use.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Prairie View Mental Health
04.2023 - 05.2024
Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Realtor
Keller Williams Signature Partners
11.2021 - 11.2023
Managed Real Estate transactions from initiation to closing.
Prepared forms needed such as contracts, closing statements, etc.
Represented Buyers and Sellers in Transactions.
Acquired new Customers, counseled Clients and identified purchasing needs to deliver relevant Real Estate investments.
Maximized market share by working with clients and building relationships.
Behavioral Health Technician
Camber Wichita
12.2021 - 05.2023
Educated clients on important life skills, housekeeping and food preparation.
Planned and implemented safe interventions consistent with treatment goals.
Documented behavioral incidents to keep accurate records.
Engaged clients in therapeutic groups to promote coping skills, education and life skills.
Provided excellent service to patients through personable communication and connection.
Patient Care Technician
Davita
01.2019 - 03.2020
Set up Hemodialysis machine
Check patients in and obtain vital signs
Perform Venipuncture on patient's access (fistula, graft, or cvc)
Chart for and monitor patients throughout and after treatment
Caregiver/Home Health Aide
Phoenix Home Care & Hospice
11.2018 - 01.2019
Arrive at Clients home and/or facility.
Provide care such as dressing, eating and personal care.
Provide light housekeeping duties.
Certified Nurse Aide
Larksfield Place
03.2018 - 09.2018
Deliver quality care services to resident.
Provide care such as dressing, eating and personal care.
Maintain cleanliness in rooms.
Togo Specialist/Server
Outback Steakhouse
09.2017 - 05.2018
Answer phones/Greet customer's and take order.
Prepare food for guests and ensure all requests are met.
Ensure guests are enjoying their visit.
Donor floor technician/Phlebotomist
Octapharma Plasma
01.2017 - 06.2017
Set up and prepare machine for plasmapheresis procedure.
Perform venipuncture on donors.
Monitor donors for reactions/ensure donor safety.
Disconnect donor from machine ensuring cleanliness to area before and after.
Medical Screener/Trainer
Octapharma Plasma, Wichita
06.2016 - 12.2016
Greet donors/answer phones/answer donor questions and concerns
Obtain Vital signs and perform finger stick to obtain hematocrit and protein readings.
Create and maintain donor record files and inputting information into DMS (Donor management computer software).
Ensure front area is clean and maintained.
Ensure staff is working efficiently/help and train staff.
Hostess/Busser
Outback Steakhouse
06.2015 - 04.2016
Greet/seat guests.
Answer telephone calls.
Ensure cleanliness to front area.
Assist servers with cleaning/bussing tables
Education
High School Diploma -
Northeast Magnet High School
Bel Aire, KS
05.2016
Skills
Ability to multitask and work under pressure
Ability to work in fast paced and changing environments
Ability to work with a team but also Independent
Attention to detail and accuracy
De-escalation Skills
Excellent Customer Service skills
Negotiating Skills
Organized
Patient
Problem solving skills
Strong oral and written communication skills
Sales Experience
Certification
Licensed Realtor- 00247097
Timeline
Case Manager
Prairie View Mental Health
04.2023 - 05.2024
Behavioral Health Technician
Camber Wichita
12.2021 - 05.2023
Realtor
Keller Williams Signature Partners
11.2021 - 11.2023
Patient Care Technician
Davita
01.2019 - 03.2020
Caregiver/Home Health Aide
Phoenix Home Care & Hospice
11.2018 - 01.2019
Certified Nurse Aide
Larksfield Place
03.2018 - 09.2018
Togo Specialist/Server
Outback Steakhouse
09.2017 - 05.2018
Donor floor technician/Phlebotomist
Octapharma Plasma
01.2017 - 06.2017
Medical Screener/Trainer
Octapharma Plasma, Wichita
06.2016 - 12.2016
Hostess/Busser
Outback Steakhouse
06.2015 - 04.2016
High School Diploma -
Northeast Magnet High School
Licensed Realtor- 00247097
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