Hi, I’m
Alexis Mccullough
Denver,Colorado
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
years of professional experience
Work History
Colorado Convention Center
Exhibitor Services Senior Coordinator
02.2023 - Current
Job overview
- Stepped in to handle all managerial duties and oversee the department in the absence of a manager
- Coordinate all internal communication to key departments to ensure smooth exhibitions and conventions while continuing all of my previous duties
- Stepped in to train multiple new employees to get the department back to fully staffed and still act as a mentor and leader the new coordinators in the department.
Colorado Convention Center
Exhibitor Services Coordinator
03.2022 - Current
Job overview
- Work with clients and to gather utility requirements needed to stage exhibits at the Colorado Convention Center
- Process utility orders for engineering and electrical departments to ensure clients’ and building sustainability needs are met
- Ensure exhibition readiness specific to utility needs with clients prior to start of conventions
- Act as point of contact for clients to troubleshoot and coordinate activities and issues during exhibits/conventions
- Mentor and train department new hires specific to coordination of exhibitor utility services.
RR Donnelley
Commercial Print Account Executive
08.2021 - 03.2022
Job overview
- Chosen to participate in nationwide sales training pilot program to improve client satisfaction by focusing on sales, client relationship building, customer service and leadership
- Led sales cycle from start to finish for numerous new accounts to ensure delivery of commercial print products
- Provided pre-sales support to gather client requirements for strategic accounts
- Managed client relationships post-sales to ensure high ongoing customer satisfaction.
Dan Caplis Law
Front Desk and Legal Assistant
07.2020 - 03.2021
Job overview
- Screen potential clients and cases by gathering and organizing information
- Organize and file all documentation dealing with current cases
- Intake and disburse all settlement checks to the correct case managers
- Manage all case costs for each case in firm files
- In charge of all in-person communication with clients before and after meetings and all internal communications in relation to clients
- Coordinate case studies and analyze data for mock jury trials.
Travelers Haven (Temp Position)
Territory Manager
06.2020 - 07.2020
Job overview
- Source temporary housing options for traveling nurses and doctors
- Establish and maintain favorable relationships with landlords and property managers
- Negotiate favorable terms and fees with the property point of contact
- Perform preliminary research regarding the desired housing market.
Peace Corps (Armenia)
Volunteer Invitee
03.2019 - 03.2020
Job overview
- Trained to be a TEFL teacher in Armenia
- Studied Armenian with an Armenian local language teacher
- Received cultural immersion training to ensure respectful interaction with the Armenian people.
Education
Colorado State University , Fort Collins, CO
Bachelor of Arts from Communication and Media Studies
12.2019
University Overview
Minor: Business Administration
Skills
- Customer Relations
- Superior organizational skills
- Sales Strategies
- Client Consultations
- Public Speaking
- Complex problem solver
- Superior time management
- Client Relationships
- Staff Development
- Schedule Preparation
- Project Management
- Stakeholder Communications
Community Service
- Project Homeless Connect, Fort Collins, 2016 - 2019, A day dedicated to distributing gear and food to people experiencing homelessness in Fort Collins
- True Light Ministries, Kansas City, 2012 - 2015, Laundry and hygiene for people experiencing homelessness in Kansas City
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureHealthcare benefitsPaid time off401k matchPersonal development programsTimeline
Exhibitor Services Senior Coordinator
Colorado Convention Center
02.2023 - Current
Exhibitor Services Coordinator
Colorado Convention Center
03.2022 - Current
Commercial Print Account Executive
RR Donnelley
08.2021 - 03.2022
Front Desk and Legal Assistant
Dan Caplis Law
07.2020 - 03.2021
Territory Manager
Travelers Haven (Temp Position)
06.2020 - 07.2020
Volunteer Invitee
Peace Corps (Armenia)
03.2019 - 03.2020
Colorado State University
Bachelor of Arts from Communication and Media Studies
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