Alexis Mclemore
Ripley ,Tn
Summary
Dynamic Store Manager with a proven track record at Phillips 66, excelling in customer service and inventory management. Skilled in training and mentoring staff, I foster strong customer relationships and enhance operational efficiency. Recognized for resolving complaints swiftly, I drive loyalty and satisfaction through strategic problem-solving and effective team leadership.
Overview
2
2
years of professional experience
Work History
Store Manager
Phillips 66
Ripley Tn
08.2024 - Current
- Oversaw daily operations to ensure seamless store functionality and customer satisfaction.
- Trained and mentored staff on company policies, customer service standards, and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales reports to identify trends, adjust pricing strategies, and enhance product offerings.
- Resolved customer complaints efficiently, fostering loyalty through enhanced service experiences.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Waitress/hostes
Grecians Steakhouse
Dyersburg Tn
01.2026 - 03.2026
- Provided exceptional customer service to enhance dining experiences.
- Accurately processed orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new staff on restaurant procedures and service standards.
- Adapted quickly to changing priorities during peak service hours.
- Resolved customer complaints efficiently to foster positive relationships.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Sales Associate
Walmart
Ripley Tn
05.2025 - 12.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to optimize accessibility and visibility for customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Provided product knowledge and recommendations to help customers make informed purchasing decisions.
- Managed inventory levels effectively by restocking shelves and conducting regular counts.
- Trained new associates on operational procedures and customer service best practices.
- Resolved customer complaints promptly, contributing to improved satisfaction and loyalty rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree -
Ripley High School
Ripley Tn Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Employee training
- POS systems
- Accurate cash handling
- Opening and closing procedures
- Relationship building and management
- Strategic thinker
- Sales strategies
Languages
English
Native or Bilingual
Timeline
Waitress/hostes
Grecians Steakhouse
01.2026 - 03.2026
Sales Associate
Walmart
05.2025 - 12.2025
Store Manager
Phillips 66
08.2024 - Current
No Degree -
Ripley High School