Alexis McNamara
Ridgewood,NY
Summary
Scheduling coordinator with expertise in optimizing clinic operations through efficient appointment management and insurance processing. Demonstrated success in building strong client relationships and maintaining accurate records in compliance with HIPAA regulations. Acknowledged for enhancing patient access to care while providing outstanding communication and service.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator I
Mount Sinai - FPA ACESS CENTER
New York, NY
04.2024 - Current
- Managed patient scheduling and appointment coordination to enhance clinic operations and service delivery.
- Coordinated with administrators to prioritize urgent appointments, improving patient access to care.
- Assisted in verifying insurance coverage and obtaining pre-authorizations for services.
- Facilitated communication with patients to gather essential information for accurate record-keeping.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Updated calendars and communicated changes to team members promptly.
- Resolved scheduling conflicts through effective communication strategies.
- Coordinated scheduling across multiple departments to optimize resource allocation.
Lead Concierge
GSS Security Services
New York, NY
11.2020 - 01.2022
- Managed guest inquiries and provided exceptional customer service experiences.
- Coordinated with security teams to ensure guest safety and satisfaction.
- Resolved guest complaints promptly, fostering a welcoming environment.
- Trained new staff on concierge protocols and customer service techniques.
Lead Barista
Starbucks
Queens, NY
09.2020 - 11.2020
- Prepared and served beverages tailored to customer preferences while ensuring quality standards.
- Trained new baristas on coffee preparation and customer service skills.
- Assisted in managing inventory and ordering supplies as needed.
- Handled customer inquiries and resolved issues with professionalism and care.
- Monitored equipment performance and performed routine maintenance tasks.
- Delivered exceptional customer service at drive-through to optimize satisfaction.
- Processed customer payments accurately to facilitate seamless transactions.
- Maintained cleanliness and organization of lobby area for welcoming atmosphere.
Restauraunt leader/manager
Chipotle
Queens, NY
10.2019 - 05.2020
- Supervised daily operations to maintain high-quality food preparation and service standards.
- Trained team members on food safety and customer service protocols.
- Coordinated staff schedules to maximize coverage during peak hours.
- Led team meetings to communicate objectives and resolve concerns efficiently.
- Maintained cleanliness and organization of work areas in compliance with health regulations.
Education
High School Diploma -
Grover Cleveland High School
Queens, NY06.2016
Skills
- Appointment scheduling
- Insurance processing
- Records management
- Documentation and reporting
- Data entry
- Client relationship management
- Effective communication
- Written communication
Timeline
Scheduling Coordinator I
Mount Sinai - FPA ACESS CENTER
04.2024 - Current
Lead Concierge
GSS Security Services
11.2020 - 01.2022
Lead Barista
Starbucks
09.2020 - 11.2020
Restauraunt leader/manager
Chipotle
10.2019 - 05.2020
High School Diploma -
Grover Cleveland High School