Alexis Medina
Lemoore,CA
Summary
Detail-oriented accounts receivable clerk with expertise in payment processing, accounts reconciliation, and customer service. Proven ability to resolve discrepancies and manage customer inquiries effectively. Dedicated accounts receivable clerk with a focus on customer satisfaction and efficient payment processing. Experienced in coordinating with sales teams to enhance billing accuracy and streamline collections. Experienced Warranty Clerk with robust background in managing warranty claims and coordinating between customers and manufacturers for resolution. Strong administrative skills, including data entry, documentation preparation, and maintaining accurate records. Proven ability to handle high-pressure situations while ensuring customer satisfaction. Recognized for improving efficiency of warranty procedures at past workplaces.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Clerk/Warranty Clerk
Keller Motors
Hanford, California
01.2024 - Current
- Processed incoming payments and applied transactions to customer accounts.
- Managed customer inquiries and resolved account discrepancies promptly.
- Maintained accurate records of accounts receivable using accounting software.
- Coordinated with sales team to ensure timely billing and collections.
- Reviewed aging reports to identify overdue accounts for follow-up actions.
- Assisted in preparing monthly financial reports for management review.
- Communicated with customers regarding payment terms and outstanding balances.
- Supported audits by providing necessary documentation for accounts receivable transactions.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reviewed warranty policies to ensure compliance with company standards.
- Maintained detailed records of all warranty transactions and communications.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Maintained filing systems to ensure easy access to important documents and records.
Cashier Team Lead
AMPM Arco
Lemoore, California
09.2019 - 12.2023
- Supervised cashier staff to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operations and company policies for seamless onboarding.
- Managed cash drawer balancing and ensured adherence to cash handling procedures.
- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Coordinated scheduling of cashier shifts to maintain adequate coverage during peak hours.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Crew Member
Pizza Hut
Lemoore, California
02.2014 - 02.2018
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
CSR
McDonald's
lemoore, California
01.2012 - 12.2012
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
- Participated in team meetings or training sessions when necessary.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Ensured compliance with applicable laws and regulations for provision of services.
Education
High School Diploma -
Coalinga High
Coalinga06-2011
Skills
- Payment processing
- Accounts reconciliation
- Software utilization
- Problem solving
- Bank deposits
- Payment negotiations
- Accounts receivable software
- Invoice processing
- Cash flow monitoring
- Account monitoring
- Spreadsheets and journal entries
- Microsoft Excel
- Account reconciliation
Affiliations
Works well with other.
show's up on time
Timeline
Accounts Receivable Clerk/Warranty Clerk
Keller Motors
01.2024 - Current
Cashier Team Lead
AMPM Arco
09.2019 - 12.2023
Crew Member
Pizza Hut
02.2014 - 02.2018
CSR
McDonald's
01.2012 - 12.2012
High School Diploma -
Coalinga High
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