Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Mennefield

Atlanta ,Georgia

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

3
3
years of professional experience

Work History

Healthcare Customer Service Representative

Resultscx
11.2024 - 02.2025
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Front Desk Assistant

Mainstreet Clinic
02.2023 - 07.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
  • Organized guest transportation requests smoothly, coordinating with hotel drivers or external companies to meet guest needs promptly.

Technical Support Representative

Concentrix
01.2022 - 11.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Education

Georgia Washington Carver
Atlanta, GA

Skills

  • HIPAA compliance
  • Critical thinking
  • Active listening
  • Customer service
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Follow-up skills
  • Product knowledge

Timeline

Healthcare Customer Service Representative

Resultscx
11.2024 - 02.2025

Front Desk Assistant

Mainstreet Clinic
02.2023 - 07.2024

Technical Support Representative

Concentrix
01.2022 - 11.2024

Georgia Washington Carver

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Alexis Mennefield