Alexis Michel
Roy
Summary
Seasoned Administrative Law Judge with background in adjudicating complex legal matters. Possess deep understanding of legal procedures and policies, ensuring fair and efficient resolution of cases. Skilled in legal research, analysis, and communication, contributing to the development of clear, concise rulings. Demonstrated ability to manage high caseloads effectively while maintaining integrity and impartiality in decision-making processes.
Trustworthy Administrative Law Judge with extensive legal career. Known for professional integrity and commitment to justice. Remains calm and impartial in high-stress situations.
Experienced in interpreting and applying laws, regulations, and precedents to resolve disputes and make informed decisions. Proficient in conducting legal research, analyzing evidence, and drafting written opinions and rulings. Known for strong communication skills, fairness, and the ability to manage complex legal proceedings efficiently.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Results-driven Accounts Management Specialist recognized for productivity and efficiency in task completion. Specialize in financial analysis, client relationship management, and compliance monitoring. Excel in communication, problem-solving, and time management, leveraging these soft skills to exceed job expectations and enhance client satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Appeals Officer
Department of the Treasury IRS
Ogden
07.2024 - Current
- Examined and approved licenses, renewal applications and transfer requests.
- Provided guidance to lower-level staff regarding appeals procedures.
- Conducted research on applicable laws, regulations, and policies to support decisions.
- Resolved conflicts by moderating disputes and grievances between parties with goal of speedy and fair resolution.
- Performed administrative tasks such as scheduling hearings and preparing reports.
- Conducted hearings to make decisions on claims and cases.
- Drafted decision letters outlining the basis for the ruling.
- Responded promptly to inquiries from appellants concerning their appeals status.
- Interpreted relevant statutes and regulations governing appeals processes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Accounts Management Customer Service Representativ
Department of the Treasury IRS
Ogden
11.2018 - 07.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer complaints promptly and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided top quality control and eliminated downtime to maximize revenue.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Tax Examining Clerk
Department of the Treasury IRS
Ogden
01.2009 - 11.2018
- Composed letters to taxpayers explaining changes made to their account or requesting additional documentation.
- Assessed and verified tax documents for accuracy and completeness.
- Participated in training sessions to stay abreast of new developments in taxation law.
- Determined eligibility for exemptions based on legal criteria set forth in Internal Revenue Service regulations.
- Maintained up-to-date contact information for each case under review.
- Researched past due taxes as well as any additional taxes owed by the taxpayer.
- Responded to inquiries from taxpayers regarding filing requirements, payment options, or other related issues.
- Maintained confidential records in accordance with departmental policies and procedures.
- Maintained a library of updated tax forms, publications, regulations, and procedures.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Examined accounting systems and records to determine appropriateness of methods and controls.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Processed amended and late-filed returns according to established guidelines.
- Checked completeness of information when processing applications and transactions.
- Identified discrepancies in tax returns, researched information, and recommended appropriate action.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Manager
Lifetime Products
Clearfield
10.2001 - 01.2009
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented strategic plans to achieve company objectives.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Created and managed budgets for travel, training, and team-building activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of 10 employees, ensuring high productivity and excellent customer service.
- Monitored staff performance and addressed issues.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Implemented quality control measures to uphold company standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with regulatory requirements and industry standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
High School Diploma -
Roy High School
Roy, UT05-1999
Skills
- Regulatory compliance
- Data analysis
- Conflict resolution
- Decision making
- Administrative support
- Customer service
- Team collaboration
- Research skills
- Hearing facilitation
- Report preparation
- Interpersonal communication
- Problem solving
- Time management
- Opinion writing
- Case preparation
- Adaptability and flexibility
- Objective judgment
- Teamwork and collaboration
- Multitasking capacity
- Penalty recommendation
- Appeals guidance
- Time management abilities
- Legal Procedure Understanding
- Analytical thinking
- Leadership skills
- Legal compliance
- Claims evaluation
- Excellent communication
- Negotiation and mediation
- Active listening
- Professional demeanor
- Legal terminology
- Self motivation
- Critical thinking
- Professionalism
- Strong analytical skills
- Impartial judgment
- Legal research
- Decision implementation
- Case presentation
- Effective communication
- Hearings and depositions
- Written communication
- Case management and docketing
- Listening skills
- Interpersonal skills
- Administrative procedures
- Decision Writing
- Team building
- Teamwork
- Decision-making
- Evidence ruling
- Adaptability
- Communication skills
- Multitasking
Timeline
Appeals Officer
Department of the Treasury IRS
07.2024 - Current
Accounts Management Customer Service Representativ
Department of the Treasury IRS
11.2018 - 07.2024
Tax Examining Clerk
Department of the Treasury IRS
01.2009 - 11.2018
Manager
Lifetime Products
10.2001 - 01.2009
High School Diploma -
Roy High School