Alexis Miller
Latrobe,PA
Summary
Personable and customer-focused professional with years of experience in customer service. Currently completing a History degree with a certificate in Public History, with a focus on museum studies, with knowledge of museum operations and visitor engagement. Passionate about creating welcoming experiences for guests and ensuring excellent service in cultural spaces.
Overview
3
3
years of professional experience
Work History
Student Board Member
The Jimmy Stewart Museum
10.2024 - Current
- Strengthened relationships between students and administrators by serving as a liaison during critical conversations
- Assisted in budgetary decision-making processes, helping allocate resources effectively for maximum impact on student life at the university
- Assisted in the development of strategic plans, setting goals for both short-term and long-term success of the organization.
Seasonal Sales Associate
Miniso
12.2024 - 01.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
IronRock Taphouse
11.2023 - 08.2024
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
- Trained new servers on fine dining etiquette and company standards
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
Server
Tupelo Honey Southern Kitchen and Bar
11.2022 - 08.2023
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Applebee's Grill + Bar
05.2022 - 10.2022
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
Bachelor of Arts - History
Indiana University of Pennsylvania
Indiana, PA05-2025
Skills
- Basic understanding of museum operations and visitor services
- Archival and collections handling basics
- Exceptional Customer Service
- Sales Transaction Processing
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Seasonal Sales Associate
Miniso
12.2024 - 01.2025
Student Board Member
The Jimmy Stewart Museum
10.2024 - Current
Server
IronRock Taphouse
11.2023 - 08.2024
Server
Tupelo Honey Southern Kitchen and Bar
11.2022 - 08.2023
Server
Applebee's Grill + Bar
05.2022 - 10.2022
Bachelor of Arts - History
Indiana University of Pennsylvania
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