ALEXIS MITCHELL
Cudahy
Summary
Motivated worker with successful retail background and good personnel management abilities. Enhances customer satisfaction and team performance with skilled management of front-line operations. Expertly handles personnel conflicts and keeps team members focused on performance goals. Personable and reliable crew trainer bringing several years of experience in overseeing food handling and customer service staff development. Proficient in all restaurant positions with extensive expertise in employee assessment. Proven history of increasing productivity and bolstering services.
Overview
10
10
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
Cudahy
11.2022 - Current
- Trained new crew members on food safety and service standards.
- Implemented best practices for food preparation and quality assurance.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
LEAD FLOOR SUPERVISOR/BOOKKEEPER
Pick'n Save
Milwaukee
11.2018 - 02.2022
- Delegate tasks for front end floor associates
- Participate and update upper management on conference calls
- Print out reports relevant to progress being made by associates' customer service abilities
- Bookkeeper, check inventory and order supplies as needed
- Solve customer issues as they arise
- Make sure the shift is adequately staffed
- Provided training to associates to ensure effective performance on the job.
- Assist in the rotation of relieving associates
HOSTESS
Red Robin
Milwaukee
11.2018 - 06.2019
- Personalize conversations with customers
- Take to-go orders and put them in a POS properly
- Make necessary accommodations for customers with special needs
- Organize seating chart
- Seat customers in a timely manner
OFFICE ASSISTANT
IPW
Milwaukee
08.2017 - 10.2018
- Answer phones
- Check patients in
- Manage and maintain lobby
- Fax documents and perform various administrative duties
BARISTA, BUS GIRL, HOSTESS, WAITRESS
Castillo's Family Restaurant
Milwaukee
09.2016 - 08.2017
- Clean and set tables properly
- Personalize conversations with customers as they are being seated
- Take orders correctly and please customers to the best of my ability
Education
HIGH SCHOOL DIPLOMA -
Cudahy High School
Cudahy, Wisconsin06.2019
Skills
- Google Docs
- Google Slides
- Google Sheets
- InDesign
- Photoshop
- Illustrator
- Pencil Drawing
- 2D Animation
- Structural/Architectural Drawing
- Ceramics
- Employee training
- Food safety standards
- Quality assurance
- Task delegation
- Attention to detail
References
Available upon request, Milwaukee, WI, 03/01/15 - Present
Timeline
Crew Trainer
McDonald's Restaurant
11.2022 - Current
LEAD FLOOR SUPERVISOR/BOOKKEEPER
Pick'n Save
11.2018 - 02.2022
HOSTESS
Red Robin
11.2018 - 06.2019
OFFICE ASSISTANT
IPW
08.2017 - 10.2018
BARISTA, BUS GIRL, HOSTESS, WAITRESS
Castillo's Family Restaurant
09.2016 - 08.2017
HIGH SCHOOL DIPLOMA -
Cudahy High School