Alexis Monahan
Bronx
Summary
Results-driven client service associate with expertise in team leadership, project management, and quality assurance. Recognized for strong organizational skills and commitment to safety protocols, enhancing productivity and customer satisfaction. Proven ability to thrive in fast-paced environments while effectively multitasking and managing time. Dedicated to fostering positive customer experiences and achieving team objectives through clear communication and adaptability.
Overview
8
8
years of professional experience
Work History
Team Lead & Public Relations Adviser
Polène Paris
New York
06.2024 - Current
- Managed media relations to cultivate connections with journalists and influencers.
- Coordinated events and campaigns to advance organizational initiatives.
- Monitored news stories relevant to clients' businesses for strategic insights.
- Organized promotional events and meetings for new product launches.
- Oversaw daily store operations, ensuring exceptional client experiences in a high-end retail environment.
- Supported store manager in supervising and training sales associates to foster a positive team culture.
- Managed product displays and merchandising to reflect luxury aesthetic and drive sales.
- Analyzed sales reports and KPIs to identify growth opportunities and enhance performance.
Team Lead & Key Holder
StockX
New York
08.2019 - 05.2024
- Served as primary contact for sellers and customers, resolving inquiries regarding app store displays and fulfillment centers.
- Held key holder responsibilities, executing opening and closing procedures, cash handling, and operational oversight.
- Communiated with high-value account holders and VIP clients purchasing luxury watches, bags, and accessories.
- Managed display and marketing prioritization for designer products, enhancing sales effectiveness.
- Partnered with social media team on campaigns that increased sales by 20% and traffic by 15% within three months.
- Coordinated processing and organization of over 1,000 streetwear and designer items, maintaining operational efficiency and quality control.
- Collaborated with authentication teams to optimize intake, stocking, and organization based on product value and popularity.
- Led interviewing and onboarding processes for new intake associates.
Lead Cashier
Footaction
New York
11.2017 - 02.2020
- Provided exceptional customer service through fast, accurate point-of-sale transactions and effective cross-selling, enhancing customer satisfaction.
- Managed daily cash operations and ensured accurate cash handling practices.
- Supervised 10-15 part-time cashiers, optimizing schedules based on performance and store demand to ensure smooth operations.
- Supervised team members to maintain high service standards during peak hours.
- Trained new cashiers on POS systems and customer service protocols.
- Coordinated register assignments to optimize workflow during busy periods.
- Implemented inventory control measures to enhance stock accuracy at checkout.
- Directed visual merchandising across store sections, including promotional displays, mannequins, and product layouts, to attract customers and drive sales.
- Organized backroom operations including receiving, storing, restocking merchandise.
Beauty Consultant / Cashier
Sephora (OWTC NYC)
New York
11.2017 - 01.2018
- Curated personalized product combinations, increasing average items per purchase by 40%.
- Processed high-volume customer transactions efficiently during peak hours, enhancing overall customer experience.
- Recommended substitute items to maintain sales during out-of-stock situations, ensuring customer satisfaction.
- Assisted customers in selecting products tailored to their individual beauty needs.
- Provided expert product knowledge to educate clients on beauty techniques and skincare.
- Stayed updated on beauty trends to offer the latest recommendations to customers.
- Maintained a clean and organized display area for optimal customer experience.
Education
Associate - Communications
Borough of Manhattan Community College
New York, NY01-2018
Some College (No Degree) - Social Media Marketing
City College of New York
New York, NY03-2026
Skills
- Public Relations Strategy
- Content Creation
- Social Media Management
- Project management
- Operations management
- Team leadership
- Team engagement
- Relationship management
- Service excellence
- Microsoft Office Suite
- Product knowledge
Languages
- Fluent in Spanish
- Fluent in English
Timeline
Team Lead & Public Relations Adviser
Polène Paris
06.2024 - Current
Team Lead & Key Holder
StockX
08.2019 - 05.2024
Lead Cashier
Footaction
11.2017 - 02.2020
Beauty Consultant / Cashier
Sephora (OWTC NYC)
11.2017 - 01.2018
Associate - Communications
Borough of Manhattan Community College
Some College (No Degree) - Social Media Marketing
City College of New York