Alexis Morales
Tucson,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress / Bartender
Omni Tucson National Resort
Tucson, AZ
08.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender
A/C Hotel By Marriott
Tucson, AZ
03.2021 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Amphitheater High School
Tucson, AZ05.2020
Skills
- Customer Service
- Team Collaboration
- Food safety understanding
- Table Bussing
- Beverage Preparation
- Sales Techniques
- Special Event Coordination
- Banquet Coordination
- Warm and Friendly
- Strong multitasking
Certification
- Food Handlers Certification
- Title 4 Liquor Law Certification
Timeline
Waitress / Bartender
Omni Tucson National Resort
08.2023 - 06.2024
Bartender
A/C Hotel By Marriott
03.2021 - 06.2023
Amphitheater High School