Dedicated Direct Support Professional skilled in daily living assistance, behavior monitoring, and independent living skills. Committed to fostering social interactions and enhancing client autonomy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Perspectives Coporation
North Kingstown, Rhode Island
06.2024 - Current
Assisted individuals with daily living activities and personal care tasks.
Supported clients in developing independent living skills and social interactions.
Monitored individuals’ behaviors, documented observations, reported any changes or concerns to supervisor.
Facilitated social interactions between participants and their peers in the community.
Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Front End Coordinator
TjMaxx
Westerly, Rhode Island
07.2022 - 06.2024
Resolved customer problems by investigating issues, answering questions and building rapport.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Coordinated with other supervisors, combining group efforts to achieve goals.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.