Alexis Najem
Arlington,TX
Summary
Dynamic mechanical engineering intern with a passion for innovation and problem-solving. Skilled in assisting with engineering projects, conducting research, and performing technical analyses. Proficient in utilizing cad software and other tools to support design and development efforts. .
Overview
3
3
years of professional experience
Work History
Mouser Electronics Inc.
Mansfiled, TX
06.2023 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Worked with manufacturers to diagnose system errors and implemented solutions to resolve them.
- Recommended upgrades or alternative [crosses] to obsolete or EOL parts.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Demonstrated advanced product knowledge to solve customer issues.
- Analyzed technical data sheets and specifications regarding products in the fields of semiconductors, passives, electromechanical, power, sensors, tools & supplies, and memory & data storage.
- Resolved escalated customer service issues in a timely manner for customer-needed deadlines.
Technical Training
Mean Well
San Jose, CA
09.2024 - 09.2024
- Participated in workshops on various topics related to Mean Well's Power supplies
- Participated in ongoing technical training to stay current with industry trends and technologies.
- Exposure to product conferences and social conventions, as well as meetings with official VPs in the company to elaborate the company's future products.
Supervisor
Starbucks, Barista
Mansfield, TX
04.2022 - 06.2024
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Participated in conferences related to industry trends or organizational developments.
Education
Bachelor of Science - Mechanical Engineering Technology
The University of Texas At Arlington
Arlington, TX05-2027
Bachelor of Science - Mechanical Engineering
Texas Tech University
Lubbock, TX05-2021
Skills
- Technical Support
- Technical documents comprehension
- SOLIDWORKS and MATLAB
- Microsoft Excel and PowerPoint
- Team Building
- AutoDesk AutoCAD Software
Affiliations
- Tennis Club Officer (Recruiter and Secretary) - 2022
- Society of Hispanic Professional Engineers - 2020
- Girl Scouts: Sold for 4 years to travel abroad & Earned Bronze and Silver Award - 2009 to 2019
Accomplishments
- Rear Admiral Grace M. Hopper, Ph.D. Scholarship Award
- Transfer Honors Scholarship
- TX Public Educ Grant U Res
References
References available upon request.
Timeline
Technical Training
Mean Well
09.2024 - 09.2024
Mouser Electronics Inc.
06.2023 - Current
Supervisor
Starbucks, Barista
04.2022 - 06.2024
Bachelor of Science - Mechanical Engineering Technology
The University of Texas At Arlington
Bachelor of Science - Mechanical Engineering
Texas Tech University
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