Nadeem Elnabawy

• • Responsible for users provisioning and administering the corporate systems.
  • Deploy, maintain, and troubleshoot core business applications, including application servers, associated endpoints.
  • Implement best practices for scalability, Maintainability for Users provisioning.
  • Perform Management role functions while following the Least Privilege principle along with appropriate Role-Based Access Controls.
  • Developing and maintaining compliance related systems.
  • Resolving incidents Related to Access issues related to Applications and Network.
  • Perform all IAM Admin duties including forcing RBAC & Least Privilege to access Business applications to all users.
  • Manage user accounts and permissions through Active Directory.
  • Manage user accounts and permissions through Active Directory.
  • Handling Security Incidents Related to Breach or Suspicions accounts activity and logins as SME.
  • Maintaining communication with compliance regulators and following up on applications Updates and Releases.
  • Executes systems administration and troubleshoots anomalies regarding aspects of security and compliance administration for information technology services.
  • Participates in the development, implementation, and securing of enterprise information security strategies and devices.
  • Ensures compliance with various information security policies, standards, guidelines, and procedures.
  • Monitors enterprise infrastructure and/or systems in search of suspicious activity.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Organized system operating procedures to strengthen controls.

· Provide technical support for employees and their desktops/laptops such as on site or remotely through Bomgar or Windows remote access and resolve these issues

· Maintain & troubleshoot AD/ LDAP issues & Office 365 such as assign associate to proper security group or policies to gain access to proper service after approval and reset passwords, checking licenses, migrate temp accounts to permanents accounts on Azure AD

· Provide support and resolution for issues involving WLAN, LAN Such as Unable to connect Company laptop to Company Network Drivers through VPN working with Protocol IPsec.

· On calls for Critical issues after Operation Hours (Rotations)

· Able to work off hours on special Projects such as upgrade & maintain servers like IBM server & preform upgrade and cabling organizing for DC racks

· Maintain VM’s environment and working on preform monitor and maintain and Backup and recover

• Responsible for Migration project for over 500+ stores from non-Cisco environment to Cisco environment (Meraki project)
• Monitor and manage Remedy INC, Change, WO tickets for Critical issues and following up with vendors
• Troubleshooting Cellular Devices such as accelerate (LTE) through DIGI platform
• Main Achievement: Control and maintain networks for company Brands and Corporate

• Development and Document procedures for non-technical personal
• Assist in training employees on POS supported systems & network troubleshooting
• Tier1 & Tier 2 support of stores PS systems, websites, networks

• Develop procedures to Help other understand POS
• Support Network integration
• Working on Escalations to identify root cause
• Responsible for train and mentoring the new associate
• Utilize resources to identify issues
• Responsible for diagnosing/resolving problems POS issues
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Developed and tested new product offerings prior to release to assist development team in bug identification.

• Develop procedures to Help other understand POS
• Support Network integration
• Working on Escalations to identify root cause
• Responsible for train and mentoring the new associate
• Utilize resources to identify issues
• Responsible for diagnosing/resolving problems POS issues
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.