Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexis Navarro

Pownal Center

Summary

Detail-oriented and customer-focused IT Support Specialist with 3+ years of hands-on experience in user account management, hardware troubleshooting, and network connectivity support in secure environments. Proven ability to respond to and resolve technical issues efficiently, with a strong understanding of Windows systems, Active Directory, and Army IT security protocols. Experienced in working with ITSM tools like ServiceNow and Remedy. Holds a current Secret clearance and Security+ certification in progress.

Overview

6
6
years of professional experience

Work History

IT Support Specialist

Army
Danville
01.2024 - Current
  • Provided technical support for hardware and software issues across multiple departments.
  • Assisted 40+ users in troubleshooting network connectivity and system performance problems.
  • Created and conducted training sessions for coworkers and new hires on new software applications and tools.
  • Performed routine maintenance on 38 computers, 2 printers, and other IT equipment regularly.
  • Used remote login tools to assist clients with technical and product questions.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Supervised and directed workers engaged in installation of data communication equipment and software.

IT Help Desk Technician

United States Marine Corps
Cherry Point
01.2020 - 01.2024
  • Responded promptly to urgent requests, prioritizing tasks based on urgency and importance.
  • Installed and configured new hardware, software and peripheral devices.
  • Created user accounts and managed access privileges on networked systems.
  • Configured firewalls to protect networks from unauthorized access attempts.
  • Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
  • Provided technical support to internal customers in a timely manner.
  • Conducted workflow analysis, space design or cost comparison analysis.

Education

Bachelor of Science - Software Engineering

San Diego Global Knowledge University
San Diego, CA
11-2026

Skills

  • Technical support
  • Network troubleshooting
  • User account management
  • Software installation
  • Customer service
  • Problem analysis
  • Windows 10/11 & Windows Server
  • Active Directory & Group Policy
  • ServiceNow / Remedy / Army ITSM tools
  • Network troubleshooting (TCP/IP, VPN, DNS, DHCP)
  • Hardware repair (motherboards, memory, peripherals)
  • Printer and peripheral setup and support
  • User and domain account management
  • Software patching and updates
  • Remote support tools (RDP, SCCM, etc)

Languages

Spanish
Professional

Timeline

IT Support Specialist

Army
01.2024 - Current

IT Help Desk Technician

United States Marine Corps
01.2020 - 01.2024

Bachelor of Science - Software Engineering

San Diego Global Knowledge University

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