Alexis Norris
Slidell,LA
Summary
Driven Pharmacy Technician with five years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
6
6
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
1891 Barataria Blvd
11.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Answered patients' questions and troubleshot prescription issues.
- Collected co-payments or full payments from customers.
- Advocated for patients' compliance with medication guidelines.
- Restocked automated medication dispensing equipment.
- Maintained relationships with physicians.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised various pharmacy technicians and coordinated day-to-day assignments.
- Set up and modified patient profiles in intercom plus to include current information such as medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated verification and filling of more than 1,000 daily prescriptions in high-volume retail pharmacy environment.
Education
Vaccine Administration Certification - Pharmacy
Louisiana Board of Pharmacy
08.2021
Louisiana Board Pharmacy Technician Cerfication - Pharmacy
Walgreens
02.2021
Pharmacy Technician Certification - Pharmacy
Pharmacy Technician Certification Board
02.2021
CPR Certification - Pharmacy
American Heart Association
08.2019
Skills
- Team Collaboration
- Managing Prescription Refills
- Reviewing Prescriptions
- Updating Medication Histories
- FDA and HIPAA Compliance
- Maintaining Pharmacy Equipment
- Preparing Drug Bottle Labels
- Insurance Verification
- Filling Prescriptions Precisely
- Critical Thinking
- HIPAA
- Vaccine administration
- Assisting Pharmacists
- Pharmacy Operations
- Patient Confidentiality
- Drug Storage Procedures
- Proper Labeling Procedures
- Knowledge of Medical Terms
- Knowledge of Brand and Generic Drugs
- Reviewing Patient Information
- Active Listening
- Prescriptions Management
- Restock Shelves
- Staff Leadership
Timeline
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
11.2018 - Current
Vaccine Administration Certification - Pharmacy
Louisiana Board of Pharmacy
Louisiana Board Pharmacy Technician Cerfication - Pharmacy
Walgreens
Pharmacy Technician Certification - Pharmacy
Pharmacy Technician Certification Board
CPR Certification - Pharmacy
American Heart Association