Gracie Lemus
Summary
Senior Certified Pharmacy Technician with 4 years leadership experience and 25+years as a Certified Pharmacy Technician recognized for high productivity and efficient task completion. Skilled in teamwork and communication, ensuring seamless Pharmacy operations and patient satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
CVS/caremark
San Antonio, Tx
08.2022 - Current
- Problem solving resolutions
- Handling high volume emails
- Resolved prescription, workflow, and system issues through phone and electronic platforms to enhance operational efficiency
- knowledge of several applications SAP, DCU3, Peoplsafe, Rxconnect, Links, Compass, As/400
- Knowledge of working PS open, AT translation, AR
- Managed inbound and outbound calls to assist customers with inquiries.
- Ensure compliance with pharmacy regulations
- Ensured accuracy and timeliness of tasks and claims processing to support patient care and compliance
- Communicated with healthcare providers and members to address discrepancies and issues related to claims, facilitating effective resolution
- Provided exceptional customer service by addressing patient inquiries effectively.
Certified Pharmacy Technician
Cvs/Caremark
10.1993 - 08.2022
- Handle Inbound and outbound calls
- Work varies platforms
- Email account managers for problem solving issues
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Maintained accurate patient records and updated profiles with medication information.
- Collaborated with healthcare providers to resolve prescription-related issues effectively.
- Trained new pharmacy technicians on policies, procedures, and best practices consistently.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
Education
GED
San Antonio, TXSkills
- Prescription processing
- Pharmacy Operations
- PBM Support
- Prior Authorization
- Insurance claims
- Accounts Receivable
- Participant Service
- Compliance assurance
- Workflow management
- Remote workflow Support
- As/400, Rxconnect, Compass, Peoplsafe, SAP Application, Dcu3 application
- Software applications
- Team Leadership
- Problem solving
- Decision making
- Team collaboration
- Attention to detail
- Independent pharmacy technician
Certification
- Texas State Board of Pharmacy
- Registered Pharmacy Technician
- License #106816
Timeline
Senior Certified Pharmacy Technician
CVS/caremark
08.2022 - Current
Certified Pharmacy Technician
Cvs/Caremark
10.1993 - 08.2022
GED