Sheena Dionne
Hudson,NH
Summary
Senior Certified Pharmacy Technician with 13 years' experience in retail/mail order pharmacies. Good multitasking skills. Safety oriented and well organized with solid experience coordinating with insurance providers, prescribers and individuals to address and resolve issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Pillpack By Amazon Pharmacy
Work From Home
06.2022 - 01.2024
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Certified Pharmacy Technician
CVS Pharmacy
Nashua, NH
08.2011 - 06.2022
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Set up and modified patient profiles to include current medications and insurance details.
- Counted and measured medications following standard procedures.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Entered and processed patients' prescriptions into internal system.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Resolved third-party billing, computer system and customer service issues.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing and resolve concerns.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Education
Diploma - General
South Boston High School
South Boston, MA06.2003
Skills
- Confidentiality Practices
- Insurance Verification
- Prioritization and Organization
- Knowledge of medical terms
- Dosage Form Preparation
- Calculating insurance coverage
- Problem-solving skills
- Prescription Refill Fulfillment
- HIPAA
- Customer Service
- Medication Documentation
- Stocking shelves
- Pharmacy equipment use
- Pharmaceutical Calculations
- Regulatory Compliance
- Updating medication histories
- Attention to Detail
- Patient Profile Setup
- Insurance processing
- Drug storage procedures
- Medical Insurance Claims Processing
- Prescription Filling and Labeling
- Knowledge of brand and generic drugs
- Processing payments
- Prescription Processing
- Data Entry
- Confidentiality and HIPAA
- Medication Dispensing
- Insurance Billing
- Immunization Administration
Certification
Nationally Certified - PTCB
Timeline
Senior Certified Pharmacy Technician
Pillpack By Amazon Pharmacy
06.2022 - 01.2024
Certified Pharmacy Technician
CVS Pharmacy
08.2011 - 06.2022
Diploma - General
South Boston High School