Felisa Austin

National Healthcare Association ExCPht B4L8D4E9

Pharmacy Board Certification Board 300131086

State of Maryland after being grandfathered in 11/05/08

Pharmacy Tech lead award in 2008

Just a small note...I've always worked night shift and that's my preferred shift.

• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Stocked, labeled and inventoried medication to keep accurate records.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.

• Entrusted to handle confidential and sensitive situations in professional matter.
• Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Identified needs and coordinated plans for travel and out-of-town functions.

PLEASE NOTE: as of March 17th, 2022, I had a very serious surgery. I've been fully cleared to go back to what I love which is Pharmacy, Kindly, Please consider my application. As stated, I can only take over night shift, I believe 11:30 to 7:30am. I've been a tech since 1989 and HIGHLY KNOWLEDGE and continue to learn evryday with extra classes through PTCB. Thank you.

Primarily responsibilities were to make sure that each and every COVID vial was in date, correct temp, and zero floaters. It was then passed to the Pharmacist for second and final inspection. The tech were given a bin, alcohol swabs, syringes and cleanser for errors. We were given 6 syringes at a time to draw up correct amount to be given to each patient make shift COVID clinic. We were responsible to stock, and clean thoroughly each shift, Very fast past but a respectful job. I would do it again part time.

• Ran errands for patients, did shopping, and picked up other necessities.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Scheduled and accompanied clients to medical appointments.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Recognized and reported abnormalities or changes in patients' health status to case manager.

• Stocked, labeled and inventoried medication to keep accurate records.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
• TO NOTE: I worked both Good Sam as IV tech and at CIVAC as TPN tech as well. for all of Medstar Hospitals including locations in Washington, but base was in Elkridge that later closed. I remained at Good Sam sometime later.

• Calculated dosage filled prescriptions and prepared prescription labels with absolute accuracy.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Set up and modified patient profiles in Epic, Cerner, Intel) to include current information such as medications and insurance details.
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Delivered services to customer locations within specific timeframes
• Offered friendly and efficient service to customers, handled challenging situations with ease (in this cases nurses)

• Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
• Responded to queries regarding dosages, indications and drug availability.
• Handled stock and order supplies of medicines and drugs.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Stocked, labeled and inventoried medication to keep accurate records.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Counted and labeled prescriptions with correct item and quantity.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.