Alysson Michaud
Dover-Foxcroft,ME
Summary
Friendly Senior Certified Pharmacy Technician with comprehensive knowledge of medication contraindication and dispensing protocols. Personable and energetic with friendly approach to customer service. Maintains accuracy and focus in filling prescriptions and updating customer records. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Dover-Foxcroft, Maine
11.2020 - Current
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered patients' questions and troubleshot prescription issues.
- Reviewed medication orders.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Prepared bottle labels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Prepared bills for insurance companies and submitted required paperwork.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered patients and patrons information on various immunizations.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created and modified weekly schedules for staff.
- Trained newly hired pharmacy technicians.
- Maintained smooth day-to-day operations of Retail pharmacy department.
- Filled and dispensed 200-300 prescriptions daily.
Pharmacy Technician
Walgreens Pharmacy
Dover-Foxcroft, ME
11.2017 - 09.2020
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Entered and processed patients' prescriptions into internal system.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Shift Key Holder
Walgreens
Dover-Foxcroft , ME
07.2015 - 11.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Received and counted money.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Broke down boxes and disposed of trash.
- Counted out cash drawers and balanced totals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained and mentored new employees.
Cashier
Rite Aid
Dover-Foxcroft, ME
07.2014 - 07.2015
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reviewed weekly sales ads and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
No Degree -
Piscataquis Community Secondary School
Guilford, MEHigh School Diploma -
Adult And Community Education
Dover-Foxcroft, ME06.2012
Skills
- Storage Maintenance and Security
- Medication Documentation
- Payment Processing
- Cash Register Operations
- Medication Storage and Labeling
- Data Entry
- Customer Service
- Regulatory Compliance
- Prescription Pricing
- Answering and Routing Calls
- Inventory Tracking
- Dispensing Medications
- Recordkeeping and Documentation
- Confidentiality Practices
- Employee Training
- HIPAA Compliance
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Senior Certified Pharmacy Technician
Walgreens Pharmacy
11.2020 - Current
Pharmacy Technician
Walgreens Pharmacy
11.2017 - 09.2020
Shift Key Holder
Walgreens
07.2015 - 11.2017
Cashier
Rite Aid
07.2014 - 07.2015
No Degree -
Piscataquis Community Secondary School
High School Diploma -
Adult And Community Education