Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alexis Novak

Finleyville,PA

Summary

Dynamic professional with a proven track record at Enterprise Rent-A-Car, excelling in customer experience coordination and financial discrepancy resolution. Expert in residential mortgage lending regulations and adept at enhancing customer satisfaction. Demonstrates recordkeeping mastery and exceptional problem-solving abilities, contributing to operational excellence and compliance.

Overview

5
5
years of professional experience

Work History

Cashier

Coen Markets
South Park, PA
04.2024 - Current
  • Answered customers' questions and provided information on Coen Loyalty Program and current products on sale.
  • Maintained clean and orderly checkout areas, fountain area, cooler, bathrooms, floors and parking lot.
  • Responsibly verified customer age requirement for alcohol or tobacco purchases.
  • Counted and balanced money in cash drawers at the beginning and ending of shifts to ensure amounts were correct.

Customer Experience Coordinator

Enterprise Rent-A-Car
Pittsburgh International Airport, PA
11.2023 - 10.2024
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.

Insurance Customer Service Representative

Willis Towers Watson
Pittsburgh, PA
08.2019 - 11.2019
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Collaborated with carriers to resolve discrepancies in insurance payments.

Education

Associate of Arts - Business Management

Waynesburg University
McMurray
05-2000

Skills

  • Underwriting expertise
  • Residential fraud training
  • Credit checks
  • Direct IRS filing
  • Individual returns preparation
  • Corporate tax income tax calculating
  • Recordkeeping mastery

Accomplishments

  • PNC Mortgage award for outstanding employee of 2007

Timeline

Cashier

Coen Markets
04.2024 - Current

Customer Experience Coordinator

Enterprise Rent-A-Car
11.2023 - 10.2024

Insurance Customer Service Representative

Willis Towers Watson
08.2019 - 11.2019

Associate of Arts - Business Management

Waynesburg University
Alexis Novak