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Alexis Nunez
Chicago,USA
Work Preference
Summary
Healthcare operations expert with extensive experience in team leadership and operational scalability. Demonstrated success in implementing data-driven solutions that enhanced patient flow and satisfaction, while effectively managing multi-million dollar budgets and cross-functional collaborations.
Overview
11
11
years of professional experience
Work History
Neurology Senior Practice Manager
Northwestern Medical Group
Chicago, IL
10.2025 - Current
- Directed daily operations for a high-volume neurology practice, leading 85+ employees and managing a throughput of 300+ patient daily while sustaining a 90% patient satisfaction rating.
- Spearheaded the end-to-end development and integration of a specialized sports concussion clinic, expanding the practice's service line and community reach.
- Collaborated with project management to implement scheduling tools, addressing operational bottlenecks and enhancing infusion suite utilization.
- Facilitated a new collection workflow that boosted patient copay capture by 24% significantly improving immediate cash flow.
- Led regular staff meetings to align on performance objectives, patient care challenges, and quality improvement initiatives.
General Manager of Pennsylvania
Freedom Care
Remote
07.2024 - 10.2025
- Oversaw statewide healthcare operations, aligning teams to deliver consistent, high-quality care that improves both patient satisfaction and operational outcomes.
- Led a 60-person team, promoting a results-oriented culture through coaching, workflow refinement, and performance tracking.
- Streamlined policies and workflows to drive operational scalability in collaboration with cross-functional teams.
- Managed annual marketing budgets focused on ROI, enhancing cost-efficiency through data-driven campaign analysis and resource allocation.
- Partnered with the technology team to upgrade mobile app functionality, cutting patient onboarding time by 20% through smarter design and automation.
- Held external BPO partner accountable to performance standards, ensuring compliance with SLAs and internal quality benchmarks.
Director of Operations
BlueChew
Chicago, IL
10.2020 - 07.2024
- Led a cross-functional team of 40+ production associates, including compounding techs, QA personnel, and shipping staff ensuring strict adherence to cGMP and FDA guidelines.
- Developed and implemented lean manufacturing practices, reducing waste and improving batch turnaround time by 20%.
- Managed production schedules, raw material procurement, and equipment maintenance, ensuring uninterrupted manufacturing operations.
- Directed daily manufacturing operations for a high-output compounding pharmacy producing 1.5 million chewable tablets weekly, overseeing production, inventory control, and packaging processes.
- Negotiated vendor contracts that delivered 18% cost savings and cut material waste by 15%.
- Oversaw 20,000 sq. ft. warehouse housing $4M+ in inventory, optimizing layout and control systems to enhance accuracy and minimize errors.
- Utilized data analytics tools and dashboards to track KPI performance, driving insights on yield, cycle time, downtime, and labor efficiency.
Urology Practice Manager
Northwestern Medical Group
Chicago, IL
04.2015 - 10.2020
- Managed a high-volume urology practice, fostering strong partnerships with medical staff to enhance patient care for over 900 patients weekly.
- Led the transition to an upgraded EMR system, supporting physician adoption and improving scheduling efficiency while reducing patient wait times.
- Oversaw multimillion-dollar operating budget, aligning financial planning with provider productivity metrics and supporting strategic growth initiatives.
- Streamlined operations by analyzing data and removing bottlenecks, enhancing clinic efficiency and patient flow.
- Drove initiatives that boosted patient satisfaction, increasing LTR scores from 72% to 89%.
- Orchestrated monthly meetings that enabled department to exceed performance benchmarks and foster a culture of continuous improvement.
- Collaborated with physicians across specialties to establish one of the first gender affirmation clinics, improving access to comprehensive patient care.
Education
Bachelor of Arts - Business Administration
Dowling College
Oakdale, NY01-2008
Skills
- Healthcare management
- Patient care coordination
- Clinical workflow
- Healthcare software
- Cross-functional leadership
- Vendor management
- Process optimization
- Strategic planning
- Business strategy
- Staff management
- Client relationship management
Timeline
Neurology Senior Practice Manager
Northwestern Medical Group
10.2025 - Current
General Manager of Pennsylvania
Freedom Care
07.2024 - 10.2025
Director of Operations
BlueChew
10.2020 - 07.2024
Urology Practice Manager
Northwestern Medical Group
04.2015 - 10.2020
Bachelor of Arts - Business Administration
Dowling College