Natysha Jacobs
Philadelphia,PA
Summary
Dynamic Practice Administrator and Healthcare Operations Leader with a track record of transforming practice performance through strategic planning, operational efficiency, workforce optimization, and patient experience initiatives. Adept at managing large teams, multimillion-dollar budgets, and complex healthcare operations while fostering collaborative relationships with providers, staff, and executive leadership to achieve measurable business and clinical outcomes.
Overview
16
16
years of professional experience
Work History
Senior Practice Manager-Neurology
Penn Medicine
03.2022 - Current
- Streamlined operational workflows to enhance patient care efficiency and service delivery.
- Led cross-functional teams in implementing process improvements and best practices across departments.
- Oversaw budgets, expense management, accounts payable, inventory control, and financial performance reporting.
- Improved patient access, provider productivity, and patient satisfaction through operational and workflow enhancements.
- Ensured compliance with healthcare regulations, accreditation standards, coding requirements, and organizational policies.
- Collaborated with physicians, billing teams, and executive leadership to achieve operational, financial, and quality goals.
- Analyzed productivity, referral, and financial data to support strategic planning and practice growth initiatives.
Director of Operations
Project Home
03.2020 - 03.2022
- Oversaw daily operations of medical and dental practices serving a diverse patient population across multiple locations.
- Directed clinical, administrative, and operational teams, including physicians, dentists, hygienists, nurses, and support staff.
- Managed budgets, financial performance, revenue cycle operations, and resource allocation to optimize organizational outcomes.
- Ensured compliance with HRSA, Joint Commission, OSHA, HIPAA, and federal and state regulatory requirements.
Site Supervisor
Einstein Women's Health
01.2016 - 03.2020
- Facilitated patient inquiries and resolved concerns to enhance overall satisfaction.
- Trained and mentored new employees on best practices and safety procedures.
- Educated patients on insurance benefits, coverage options, and financial assistance programs.
- Improved patient retention rates by maintaining strong relationships through regular followups.
Patient Service Representative
Einstein Medical Center
01.2011 - 03.2016
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Epic to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Education
Bachelor of Science - Healthcare Administartion
Immaculata University
Immaculata, PA03-2026
Associate of Arts - Healthcare Management
Delaware County Community College
Media, PA06-2019
Skills
- Multi-Site Practice Administration
- Healthcare Leadership
- Physician & Provider Relations
- Staff Recruitment & Retention
- Performance Management & Employee Development
- Strategic Planning & Growth Initiatives
- Budget Development & Financial Management
- Revenue Cycle Management
- Accounts Payable & Expense Management
- Provider Scheduling & Productivity Optimization
- Patient Access & Patient Experience Improvement
Timeline
Senior Practice Manager-Neurology
Penn Medicine
03.2022 - Current
Director of Operations
Project Home
03.2020 - 03.2022
Site Supervisor
Einstein Women's Health
01.2016 - 03.2020
Patient Service Representative
Einstein Medical Center
01.2011 - 03.2016
Bachelor of Science - Healthcare Administartion
Immaculata University
Associate of Arts - Healthcare Management
Delaware County Community College