Casey White
Sono Bello Body Contour Center
Denver,CO
1
Certification
10
years of professional experience
Healthcare operations leader with progressive experience directing multi-site physician practices, ambulatory surgery centers, and cross-functional healthcare teams. Proven success leading operational strategy, physician partnerships, workforce management, regulatory compliance, process improvement, and organizational growth across high-volume surgical environments. Recognized for driving operational excellence, improving financial and clinical performance, strengthening employee engagement, and creating scalable systems that enhance patient outcomes. Experienced collaborating with executive leadership to implement strategic initiatives, lead organizational change, and support multi-million-dollar healthcare operations.
Work History
Regional Practice Manager
6 Years 6 Months- Earned three promotions in under four years in recognition of exceptional leadership, operational excellence, and consistent business performance.
- Directed day-to-day operations across multiple physician practices and surgical locations supporting a healthcare organization generating more than $10 million in annual revenue, ensuring operational efficiency, regulatory compliance, and exceptional patient care.
- Partnered with physicians, executive leadership, and cross-functional clinical and administrative teams to drive operational initiatives, improve communication, and align organizational goals with practice performance.
- Led full-cycle talent acquisition, onboarding, staff development, succession planning, and performance management for clinical and operational teams, strengthening workforce engagement, retention, and organizational effectiveness.
- Oversaw workforce planning, staffing, payroll administration, scheduling, and labor allocation to maximize operational efficiency, maintain appropriate staffing levels, and support financial objectives.
- Developed and implemented standardized operational workflows, policies, and best practices that improved provider productivity, streamlined operations, and enhanced the overall patient experience across multiple locations.
- Championed patient experience initiatives focused on service excellence, communication, issue resolution, and patient satisfaction throughout the continuum of care.
- Directed medical records management, documentation integrity, and operational processes to ensure regulatory compliance, audit readiness, and organizational accountability.
- Led operational audits involving provider compensation, medical documentation, surgical case completion, medication management, quality assurance, and compliance initiatives while maintaining exceptional operational standards.
- Maintained compliance with AAAHC, HIPAA, OSHA, FDA, and state regulatory requirements, successfully supporting multiple accreditation surveys and organizational readiness initiatives.
- Served as a regional operations leader during leadership transitions, providing interim management, stabilizing practice operations, and ensuring continuity of clinical and business performance across multiple markets.
- Traveled nationally to support underperforming and newly transitioning practices by assessing operational challenges, implementing performance improvement initiatives, standardizing workflows, and driving sustainable operational success.
- Collaborated with senior leadership to identify operational opportunities, implement organizational change initiatives, and improve overall practice performance through data-driven decision-making and continuous process improvement.
Front Office Manager
1 Year 9 Months- Supported daily operations for a high-volume, multi-provider OB/GYN practice serving more than 2,600 patients each month, ensuring efficient patient access, continuity of care, and exceptional service delivery.
- Managed complex provider schedules for seven physicians, nurse practitioners, nursing staff, and ultrasound services, optimizing appointment utilization while balancing provider preferences and patient access.
- Collaborated with physicians, clinical teams, and administrative leadership to streamline workflows, improve communication, and implement operational best practices that enhanced efficiency and patient experience.
- Supported practice operations by coordinating referrals, insurance authorizations, procedure scheduling, medical records management, and documentation to ensure regulatory compliance and continuity of care.
- Assisted revenue cycle operations through insurance pre-authorizations, referrals, billing documentation, FMLA, Short-Term Disability, and employer medical leave requests, improving patient access to care and treatment approvals.
- Served as a primary liaison between patients, providers, and clinical staff, proactively resolving scheduling conflicts, documentation issues, and patient concerns to maintain efficient practice operations.
- Led onboarding and training for new front office staff, standardizing workflows, improving operational consistency, and promoting a collaborative, patient-centered culture.
- Managed medical records, record transfers, incoming clinical documentation, and electronic health record maintenance, ensuring documentation accuracy, HIPAA compliance, and timely provider communication.
- Coordinated scheduling for office procedures, diagnostic testing, surgeries, and specialty services while ensuring appropriate clinical resources and provider availability.
- Partnered with leadership to identify process improvement opportunities, enhance operational efficiency, and support continuous improvement initiatives across front office operations.
- Utilized eClinicalWorks (eCW) to manage scheduling, patient documentation, referrals, medical records, and practice workflows in a fast-paced healthcare environment.
Patient Access Manager
1 Year 7 Months- Supported daily operations for a large multi-specialty orthopedic practice by coordinating complex scheduling and patient access across 54+ physicians and advanced practice providers in multiple locations.
- Managed high-volume patient communications while ensuring timely scheduling, continuity of care, and exceptional patient service in a fast-paced healthcare environment.
- Coordinated referrals, insurance authorizations, and Workers' Compensation processes, supporting revenue cycle operations, reducing delays in patient care, and improving operational efficiency.
- Collaborated with leadership to evaluate scheduling workflows, identify operational inefficiencies, and implement standardized processes that improved scheduling accuracy, provider utilization, and team productivity.
- Contributed to departmental performance by consistently exceeding productivity and service metrics while supporting organizational goals and patient satisfaction initiatives.
- Assisted in developing standardized training practices and onboarding support that improved consistency, operational effectiveness, and employee performance.
- Served as a cross-functional resource between patients, providers, clinical teams, and administrative departments to resolve scheduling challenges and maintain efficient practice operations.
- Optimized provider schedules across multiple specialties, appointment types, procedures, and locations to maximize patient access while supporting provider productivity and operational objectives.
Education
Bachelor's in Business Degree - Health Managemenet
Skills
Healthcare Operations Leadership
Practice Administration
Multi-Site Operations Management
Strategic Operations Planning
Process Improvement & Workflow Optimization
Physician & Executive Collaboration
Team Leadership & Talent Development
Workforce Planning
Scheduling & Payroll
Budget Oversight & Resource Management
Patient Experience & Service Excellence
Regulatory Compliance (AAAHC
HIPAA
OSHA
FDA)
Accreditation & Survey Readiness
Quality Improvement & Operational Audits
Policy & Procedure Development
EMR/EHR Systems & Healthcare Technology
Change Management & Organizational Development
Performance Improvement & Healthcare Analytics
Stakeholder Engagement & Relationship Management
Certification
BLS certification
Certified Nursing Assistant
Qualified Medications Administration Person
Critical Care Technician
Timeline
Regional Practice Manager
Sono Bello Body Contour Center
02.2020 - CurrentRead More
Front Office Manager
The OBGYN Center
05.2018 - 02.2020Read More
Patient Access Manager
Panorama Orthopedics & Spine Center
08.2016 - 03.2018Read More
Metropolitan State University of Denver
Bachelor's in Business Degree from Health Managemenet
Read More