JACQUELINE CABRERA
West Palm Beach
Summary
Results-driven Healthcare Operations Leader with 15 years of leadership experience managing multi-site physician practices in Pain Management, Pediatrics, and General Surgery. Directed operations for 9 medical office locations, led teams of up to 45 employees, and enhanced workflows to increase patient volume and improve quality metrics. Expertise in revenue cycle management, regulatory compliance, and strategic growth initiatives.
Overview
14
14
years of professional experience
Work History
Practice Administrator
INTERVENTIONAL PAIN AND WELLNESS CENTER
Coral Springs
09.2025 - Current
- Direct operations across 3 pain management clinic locations supporting 3 physicians, 4 advanced practice providers, and a workforce of 45 employees.
- Scaled staffing and operational infrastructure to support organizational growth and expansion across multiple locations.
- Led operational launch activities for new clinic locations, including staffing, licensing, equipment procurement, vendor management, and workflow implementation.
- Manage revenue cycle operations, denial management, collections oversight, and financial performance reporting.
- Standardized workflows across locations to improve operational consistency, patient access, and regulatory compliance.
- Oversee provider credentialing, payer enrollment, licensing compliance, and contract administration.
- Serve as primary liaison between providers, hospitals, ambulatory surgery centers, referral partners, and payer organizations to ensure seamless patient care and operational efficiency.
- Coordinated onboarding, training, performance management, and professional development initiatives, enhancing staff growth and retention.
- Monitored budgets, expenses, and inventory management while managing vendor relationships to ensure financial accountability and operational efficiency.
Practice Administrator
THE PEDIATRIC CENTER, INC.
01.2021 - 08.2025
- Increased patient volume from approximately 60 patients per day to more than 120 patients per day through workflow optimization, scheduling improvements, and operational enhancements.
- Successfully negotiated and secured favorable payer contracts, increasing reimbursement rates and strengthening long-term financial performance.
- Directed Patient-Centered Medical Home (PCMH) and HEDIS quality initiatives, resulting in more than $300,000 in quality incentive payments from commercial insurance carriers.
- Collaborated with providers and clinical teams to improve quality metrics, patient outcomes, patient satisfaction, and payer performance scores.
- Managed operations across 3 pediatric office locations, enhancing service delivery for 8 providers and a multidisciplinary team of 30 employees.
- Oversaw provider credentialing, payer enrollment, license renewals, and CME tracking to ensure regulatory compliance and operational integrity.
- Managed budgeting, payroll, inventory controls, and revenue cycle processes to support organizational objectives.
- Developed and implemented staff onboarding, training, and performance development programs to improve operational consistency and employee engagement.
- Maintained accreditation standards, ensuring compliance with regulatory and quality requirements to uphold practice credibility.
Office Manager
SOUTH FLORIDA SURGICAL SPECIALISTS, LLC
01.2016 - 01.2020
- Managed operations for a 3-location, 5-provider surgical practice while overseeing a team of 12 employees.
- Played a key leadership role in expanding the organization from 1 location to 3 locations.
- Directed new office openings, ensuring facility readiness, staffing, equipment procurement, and workflow development aligned with operational goals.
- Managed accounts payable, staffing, physician scheduling, compliance initiatives, and day-to-day practice administration.
- Implemented workflow improvements that enhanced operational efficiency, patient satisfaction, and service delivery.
- Cultivated referral relationships with physicians, hospitals, and healthcare organizations to drive practice growth.
- Facilitated physician meetings to review operational performance, financial metrics, and identify growth opportunities.
- Oversaw billing vendor relationships, revenue cycle performance, accounts receivable monitoring, and collections processes.
Receptionist/Billing Specialist
SOUTH FLORIDA SURGICAL SPECIALISTS, LLC
01.2012 - 01.2016
- Managed insurance verification, benefits investigations, referrals, and prior authorizations to ensure timely patient access to services.
- Processed medical billing and coding, supporting claims management and reimbursement activities for accurate revenue capture.
- Assisted patients with insurance, billing, and financial counseling, ensuring clarity and understanding to enhance customer satisfaction.
- Coordinated surgical scheduling, pre-operative clearances, and physician-patient communications.
- Developed comprehensive knowledge of front-office operations, revenue cycle management, and patient care coordination.
- Earned promotion to Office Manager through demonstrated leadership, operational expertise, and strong performance.
Education
Healthcare Administration Coursework -
Palm Beach State College
Lake Worth06-2026
High School Diploma -
Lake Worth High School
Lake Worth, FLSkills
- Practice Management Systems
- Healthcare Operations Leadership
- Care Coordination
- Credentialing services
- Regulatory Compliance
- Quality Improvement
- Workflow Optimization
- Cycle optimization
- Revenue management
- Financial oversight
- Contract negotiations
- Site management
- Practice Expansion
- Growth strategies
- Vendor Management
- Healthcare Analytics
- Patient Management Software
- Electronic Medical Records (EMR/EHR)
- Process enhancement
- Staff development
Open To
Hybrid & Remote Opportunities
Willing To Travel
Up to 75%
Professional Highlights
- Managed operations for 9 medical office locations across Pain Management, Pediatrics, and General Surgery.
- Supported more than 15 physicians and advanced practice providers throughout career progression.
- Led teams of up to 45 employees across multi-site healthcare organizations.
- Opened and operationalized multiple healthcare practice locations, including staffing, workflow design, compliance readiness, and operational integration.
- Generated more than $300,000 in commercial payer incentive revenue through HEDIS and Patient-Centered Medical Home quality initiatives.
- Successfully doubled patient volume at a multi-site pediatric practice through operational improvements and capacity optimization.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Practice Administrator
INTERVENTIONAL PAIN AND WELLNESS CENTER
09.2025 - Current
Practice Administrator
THE PEDIATRIC CENTER, INC.
01.2021 - 08.2025
Office Manager
SOUTH FLORIDA SURGICAL SPECIALISTS, LLC
01.2016 - 01.2020
Receptionist/Billing Specialist
SOUTH FLORIDA SURGICAL SPECIALISTS, LLC
01.2012 - 01.2016
Healthcare Administration Coursework -
Palm Beach State College
High School Diploma -
Lake Worth High School