Tammie Carignan
Summary
Dynamic Regional Practice Manager at ClearChoiceMD Urgent Care, skilled in healthcare practice management and process optimization. Successfully implemented an electronic health record system, enhancing patient data efficiency. Known for fostering a collaborative team environment and effectively managing employee performance, ensuring high-quality patient care and compliance with HIPAA regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Practice Manager
ClearChoiceMD Urgent Care
06.2018 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members both registration and Clinical fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Enhanced patient privacy and confidentiality through rigorous staff training and policy development.
Education
Associate of Arts - HealthCare Management
Southern New Hampshire University
Hooksett, NH01-2023
Skills
- Effective schedule coordination
- Healthcare practice management
- Employee performance management
- Performance analysis
- HIPAA and OSHA regulations
- Process optimization
- Effective policy execution
- Overseeing medical operations
- Organizational strategy development
- Electronic health record management
- Payroll management
- Medical personnel recruitment
- Inventory management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Handled Providers schedules
- Implemented a "Quick Reg" process to make registration more efficient and pleasing to our patients.
Certification
- LNA License - 2012 - present
- DOT Drug Testing and BAT Technician Certification - 2020 - present
- BLS - 2023 - present
Timeline
Regional Practice Manager
ClearChoiceMD Urgent Care
06.2018 - Current
Associate of Arts - HealthCare Management
Southern New Hampshire University
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