Tammie Carignan
Franklin,NH
Summary
Dynamic Regional Practice Manager at ClearChoiceMD Urgent Care, recognized for enhancing operational efficiency and patient satisfaction through strategic workflow management and staff training. Proven expertise in electronic health records and exceptional communication skills, leading to perfect government audits and improved team performance. Committed to fostering a collaborative environment and driving practice growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Practice Manager
ClearChoiceMD Urgent Care
06.2018 - 09.2025
- Oversaw daily operations of urgent care facility, ensuring efficient patient flow and optimal resource utilization.
- Led staff training initiatives to enhance team performance and improve patient care standards.
- Implemented process improvements that increased operational efficiency and reduced wait times for patients.
- Managed scheduling and staffing logistics, aligning workforce capabilities with patient demand fluctuations.
- Coordinated compliance with healthcare regulations, maintaining high standards of safety and quality assurance. Maintained perfect audits from government for 5 years.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent customer service and problem-solving skills.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Responsible for scheduling the Providers (Doctors, NP's, PA.s)
- Payroll
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
LNA III
NH Veterans Home
04.2013 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Clinical skills - wound care, EKG's, daily care activities.
Education
Associate of Arts - Health Care Management
Southern New Hampshire University
Hooksett, NH01-2023
Skills
- Schedule management
- Staff management
- Employee performance
- New hire training
- Supplies ordering
- Practice management
- Workflow management
- Policy and procedure development and implementation
- Performance metrics
- Electronic health records
- Payroll administration
Certification
- Licensed LNA - 2012 - present
- DOT Drug Testing and BAT Technician Certification - 2020-present
- BLS - 2023 to present
Timeline
Regional Practice Manager
ClearChoiceMD Urgent Care
06.2018 - 09.2025
LNA III
NH Veterans Home
04.2013 - 06.2018
Associate of Arts - Health Care Management
Southern New Hampshire University
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