Shawna Grant

March 2022 – Present

• Oversee operations across 9 clinics, implementing strategies to enhance efficiency and patient satisfaction.
• Lead and mentor clinic managers, driving business growth and operational excellence.
• Develop culture initiatives that boost team engagement and align with organizational goals.
• Partner with cross-functional teams to enhance patient experience and streamline services.
• Provide leadership and guidance to the West Coast team in order to meet goals and objectives.

Practice Manager

AirSculpt | Bellevue, WA
June 2020 – March 2022

• Managed day-to-day operations of the Bellevue clinic, achieving performance and revenue goals.
• Cultivated strong client relationships to drive business retention and growth.
• Maintained communication and transparency with governing boards, department heads and medical staff.
• Motivated staff by offering direction and providing constructive feedback.
• Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
• Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
• Coordinated staff recruitment, training, and scheduling activities.
• Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
• Complied with OSHA and HIPAA regulations.

September 2018 to Present

• In October 2019, I was promoted to Clinic Manager of the Bellevue location, with an annual revenue of $6 million and oversight of more than 25 employees.
• Direct day-to-day operational and clinical activities, including daily accounting and reporting functions.
• Increased Redmond location revenue from $1.4 million to $2.7 million by developing and implementing strategic initiatives.
• Establish, evaluate, and improve processes to streamline operations, resulting in cost-saving measures, overall patient satisfaction, and a 20% increase in clinic revenue.
• Recruit, onboard, and coach employees to meet and exceed patient expectations.
• Perform employees' performance reviews to ensure the highest level of spa and customer service experience.

• Performed HR functions including talent acquisition, management, and payroll.
• Met and exceeded daily/monthly sales goals resulting in the addition and oversight of two new clinics.
• Cultivated a full-time client base, along with the creation of successful promotional and referral programs.
• Performed and directed all clinical skincare treatments.
• Developed and implemented protocols, policies, and procedure manuals, and maintained HIPAA compliance.
• Procured all medical skin care, injectables, devices, and supplies.