Open To Work
Bim Douangchak
Boiling Springs,SC
Work Preference
Summary
Operations leader with extensive experience in multi-site dental practice management and revenue cycle management. Focused on driving financial performance and enhancing patient satisfaction through effective team development and operational efficiencies.
Overview
21
21
years of professional experience
Work History
Regional Director of Practice Management
AyerCare Management
Greenville, SC
01.2021 - Current
- Led operations across multiple dental practices, partnering with office managers and providers to enhance operational performance and elevate patient satisfaction.
- Led operations across multiple dental practices, partnering with office managers and providers to improve operational performance, financial outcomes, and patient satisfaction.
- Drive revenue growth, profitability, and achievement of key performance indicators (KPIs).
- Drove revenue growth and profitability while achieving key performance indicators (KPIs) across five dental practices.
- Identified and implemented process improvements that enhanced operational excellence.
- Conduct annual performance evaluations and provide leadership coaching to Office Managers and Doctors.
- Foster a culture of accountability, collaboration, and continuous improvement.
Revenue Cycle Manager
AyerCare Management
Boiling Springs, SC
01.2018 - 01.2021
- Managed insurance and billing department, enhancing revenue cycle performance and financial reporting accuracy.
- Led Insurance and Billing team, setting clear goals and performance expectations to drive team accountability.
- Monitored insurance ageing and collections to ensure timely reimbursement.
- Analyzed trends and provided recommendations to improve revenue cycle performance.
- Developed departmental policies and standardized revenue cycle procedures.
- Analyzed revenue cycle trends, delivering actionable recommendations that strengthened performance outcomes.
- Worked cross-functionally with operations to improve reimbursement processes and financial outcomes.
Practice Manager
ProGrin Dental
Woodruff, SC
01.2015 - 01.2018
- Oversaw all daily business operations of a busy dental practice while ensuring exceptional patient service and financial success.
- Oversaw daily office operations and staff performance to ensure smooth functioning.
- Managed accounts receivable, collections, and financial reporting.
- Supervised payroll, employee training, evaluations, and scheduling.
- Developed office budgets and tracked operating expenses to maintain financial health.
- Implemented marketing initiatives to enhance practice visibility and attract new patients.
- Improved scheduling efficiency to maximize provider productivity.
- Maintained compliance with office policies and operational standards.
- Built strong patient relationships through exceptional customer service.
Office Manager
Gentle Dental Care
Blacksburg, SC
01.2008 - 01.2015
- Managed front office operations, integrating financial processes, insurance coordination, and team performance to ensure seamless service delivery.
- Coordinated scheduling, billing, insurance verification, and collections to streamline office workflow.
- Supervised daily office operations, enhancing employee performance through effective oversight and support.
- Processed payroll and managed accounts payable and receivable.
- Resolved patient concerns while maintaining a high level of customer satisfaction.
- Maintained accurate patient records and office documentation.
- Conducted training sessions for new employees to enhance their skills and knowledge.
Document Control Clerk
Contec, Inc.
Spartanburg, SC
01.2006 - 01.2008
- Maintained document control systems to ensure quality assurance and ISO compliance.
- Managed electronic and paper document control systems to facilitate efficient document retrieval.
- Assisted departments in developing controlled documentation to meet regulatory requirements.
- Collaborated with departments to create controlled documentation for compliance purposes.
- Supported internal and external quality audits.
- Maintained the company's MSDS database.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SCSkills
- Operations management
- Executive management
- Financial management
- Budget forecasting
- Growth strategies
- Budget planning and forecasting
- Revenue cycle management
- KPI analysis and reporting
- Performance management
- Performance coaching and leadership development
- Patient experience
- Workforce management
- KPI reporting
- Dental practice management software
- Office Suite expertise
- Healthcare operations leadership
- Financial reporting
- Leadership development
- Team performance optimization
Timeline
Regional Director of Practice Management
AyerCare Management
01.2021 - Current
Revenue Cycle Manager
AyerCare Management
01.2018 - 01.2021
Practice Manager
ProGrin Dental
01.2015 - 01.2018
Office Manager
Gentle Dental Care
01.2008 - 01.2015
Document Control Clerk
Contec, Inc.
01.2006 - 01.2008
High School Diploma -
Spartanburg High School