Sarah Lopez
Albuquerque,NM
Summary
Experienced leader with success in managing operations for multi-specialty service lines. Deliver outstanding results, achieving excellence through team development, revenue management, cost containment, employee satisfaction, and implementation of company programs, processes and policies. Foster strong relationships with Providers and C-suite administrators which has led to improved performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Director/Director of Practice Management
LOVELACE MEDICAL GROUP
09.2022 - Current
- Direct strategic operations for General Surgery, Emergency General Surgery, Neurosurgery, Neurology, Bariatrics and Women’s Health
- Manage $8.8M operating budget, ensuring departments have appropriate resources and meet KPIs
- Create and deploy strategic goals and objectives to maintain high-quality patient care services with accountability for outcomes
- Establish strong relationships with ambulatory, hospital, and service line leaders, as well as physicians, and APPs, promoting a culture of trust and collaboration
- Collaborates with internal Quality department to review processes and protocols, frequently ensuring that evidence-based practices (EBP) are met
- Strong understanding of financial reports which results in improved business operations
- Demonstrate leadership by effectively influencing, motivating, managing, training, counseling, and developing staff to reach their maximum potential in alignment with job descriptions and competencies
- Responsible for staffing, strategic implementation, and recruiting physicians
- Implement workflow improvement to eliminate referral backlog from 3,000 pending referrals to 150 within 3 months
Manager of Diagnostic Imaging
LOVELACE MEDICAL CENTER
08.2017 - 09.2022
- Provided supervision for day-to-day operations of facility in accordance with set policies and guidelines of twelve imaging cost centers and 123 team members
- Managed monthly budget and revenue expectations while actively seeking ways to eliminate or reduce expenses
- Created and enhanced community relationships and referral partnerships with service providers
- Developed, implemented, maintained and enforced departmental policies, procedures and protocols
- Identified opportunities to improve customer satisfaction through collaboration with the Emergency Department and Surgical Services
Lead CT/X-ray Technologist
LOVELACE WOMEN’S HOSPITAL
01.2015 - 08.2017
- Managed a clinical team of 17 Technologists with a strong focus on career and personal development
- Provided ongoing coaching and support to team, including annual performance evaluations
- Liaison to the Administration Department and Physicians to coordinate hospital-wide change in central lines
- PowerScribe 360 Administrator for Lovelace Health System
- Regularly collaborated with Department Managers and Physicians to ensure compliance with set standards, including new or revised department policies
- Successfully resolved ongoing patient requests and internal operations issues
- Administered job knowledge and core competency assessments for certification-level training
- Identified staff schedules and assignments based on facility needs and equipment availability
- Established a courtesy nourishment station for NPO patients in collaboration with dietary services and outside vendor
- Championed an audit process to evaluate the thoroughness of documentation and maintenance of facility standards
Lead CT Technologist
HEART HOSPITAL OF NEW MEXICO – LOVELACE MEDICAL CENTER
09.2011 - 01.2015
- Oversaw training and development of both current and incoming employees
- Managed department schedule of approximately 20 employees which included monitoring work hours and vacation requests
- Analyzed department productivity and flexed staff accordingly
- Performed CT scans and X-ray imaging using effective communications to ensure patient safety and ease anxiety
- Performed Radiography Clinical Instructor duties which included mentoring students, utilizing different teaching methods, and instilling knowledge to improve their clinical experience
- Served as a liaison to the Department Staff and Physicians to provide technical expertise for CT equipment and changes in protocols
CT Technologist
LOVELACE MEDICAL CENTER
09.2003 - 09.2011
- Performed diagnostic CT procedures in the Radiology Department for a 263 bed hospital
- Managed a diverse caseload including adolescents, adults, and geriatric patients
- Assisted Physicians with biopsies
Diagnostic Imaging Technologist
LOVELACE MEDICAL CENTER
01.2001 - 09.2003
- Performed prescribed diagnostic imaging procedures in accordance with department policies and procedures
- Partnered with Physicians to provide patients with excellent customer service
Education
Bachelor of Science - Management
Granite State University
Concord, NH12.2016
Associate of Applied Science -
Pima Medical Institute
Albuquerque, NM08.2001
Skills
- Operations Management
- Budgets
- Strategic Planning
- Relationship Building
- Revenue Growth
- Clinical Operations
- Team Development
- Executive Leadership
- Streamlined Operations
- Mentoring
- Employee Retention
- Communication
- Financial Analysis
- KPIs
- C-Suite Communication
Certification
- American Registry of Radiologic Technologist- Board Certified in Computerized Tomography
- American Registry of Radiologic Technologist-Board Certified in Diagnostic Imaging
Timeline
Administrative Director/Director of Practice Management
LOVELACE MEDICAL GROUP
09.2022 - Current
Manager of Diagnostic Imaging
LOVELACE MEDICAL CENTER
08.2017 - 09.2022
Lead CT/X-ray Technologist
LOVELACE WOMEN’S HOSPITAL
01.2015 - 08.2017
Lead CT Technologist
HEART HOSPITAL OF NEW MEXICO – LOVELACE MEDICAL CENTER
09.2011 - 01.2015
CT Technologist
LOVELACE MEDICAL CENTER
09.2003 - 09.2011
Diagnostic Imaging Technologist
LOVELACE MEDICAL CENTER
01.2001 - 09.2003
Associate of Applied Science -
Pima Medical Institute
- American Registry of Radiologic Technologist- Board Certified in Computerized Tomography
- American Registry of Radiologic Technologist-Board Certified in Diagnostic Imaging
Bachelor of Science - Management
Granite State University
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