EMILY GIRARDIN
Algonac,MI
Summary
Results-driven operations leader with more than 10 years of progressive leadership experience in business operations and office administration. Proven success leading multiple locations through operational transformation, financial management, leadership development, and sustainable business growth. Experienced managing teams of 15–25 employees while consistently delivering year-over-year revenue growth, maintaining 30–35% EBITDA, and mentoring future leaders. Recognized for building high-performing teams, improving operational efficiency, strengthening organizational performance, and delivering exceptional client and customer experiences.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Practice Administrator
Redwood Dental – Smile Partners USA
St. Clair Shores, USA
03.2023 - Current
- Direct operations for one to two dental practices with teams of 15–25 employees.
- Led practices to significant year-over-year revenue growth while maintaining strong profitability.
- Maintained consistent 30–35% EBITDA through strategic financial management and operational excellence.
- Serve as the organization's leadership trainer for onboarding and developing Practice Administrators.
- Manage payroll, budgeting, P&L, recruiting, performance management, and strategic planning.
- Partner with regional leadership to improve KPIs, patient experience, and operational performance.
- Utilize Microsoft Power BI and Advanced Microsoft Excel to analyze KPIs and support data-driven decisions.
Office Administrator
The Center for TLC
Chesterfield, USA
01.2022 - 03.2023
- Managed front office operations for a multidisciplinary pediatric therapy clinic.
- Coordinated scheduling, insurance verification, authorizations, and patient intake.
- Collaborated with ABA, Physical, Occupational, and Speech Therapy providers to coordinate care.
- Delivered exceptional customer service while managing high-volume communications.
Front Office Administrator
Clinton Dental Center
Chesterfield, USA
07.2019 - 01.2022
- Oversaw accounts receivable, treatment scheduling, and specialist referrals.
- Created reporting tools and improved front-office workflows using Microsoft Excel.
- Managed patient care coordination from consultation through treatment completion.
Practice Administrator / Treatment Coordinator
Redwood Dental
St. Clair Shores, USA
03.2016 - 07.2019
- Exceeded corporate goals by an average of 6% across multiple reporting periods.
- Maintained one of the highest collections rates in a 12-office group.
- Managed practice operations, budgeting, and financial performance.
- Led hiring, onboarding, coaching, and performance reviews.
- Promoted from Treatment Coordinator to Practice Administrator.
Cashier / Customer Service
Kroger
Algonac, USA
01.2012 - 03.2016
- Gained recognition for outstanding customer service and took on the role of Cultural Council Leader.
- Developed skills in customer service, inventory, and operational tasks.
- Processed customer transactions accurately and efficiently at the checkout.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of the checkout area.
Education
Associate Degree -
St. Clair County Community College
Port Huron, MISkills
- Practice Management
- Multi-Site Operations
- P&L Management
- Budgeting & Forecasting
- EBITDA
- KPI Reporting
- Microsoft Power BI
- Advanced Microsoft Excel
- Dentrix Enterprise
- Process Improvement
- Operational Excellence
- Recruiting & Hiring
- Payroll
- Team Development
- Leadership Development
- Patient Experience
Certification
- HIPAA
- OSHA
- CPR
- Invisalign
- Lumineers
- Periodontal
- Endodontic
Timeline
Senior Practice Administrator
Redwood Dental – Smile Partners USA
03.2023 - Current
Office Administrator
The Center for TLC
01.2022 - 03.2023
Front Office Administrator
Clinton Dental Center
07.2019 - 01.2022
Practice Administrator / Treatment Coordinator
Redwood Dental
03.2016 - 07.2019
Cashier / Customer Service
Kroger
01.2012 - 03.2016
Associate Degree -
St. Clair County Community College