Alexis Ortiz
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Creative, with an eye for aesthetics in social media and content curation.
Overview
4
4
years of professional experience
Work History
Team Member
Cava Grill
06.2021 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Front Desk Receptionist
McLean Racquet & Health Club
07.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected club activity deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Handled assignments independently with good judgement and critical thinking skills.
Cashier
McLean Hardware
05.2019 - 12.2020
- Multi-tasked with operating the cashier and answering phone calls. Completed over the phone orders.
- Organized the store and provided cleaning services
- Located items for customers over the phone
- Managed busy store hours by providing quick service
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Communications
George Mason University
Fairfax, VA05.2027
High School Diploma -
Mclean High School
Mclean, VA05.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Creativity and Inspiration
- Attention to Detail
- Following Instructions
- Proficient in Canva and Adobe Premiere Pro
- Social media expertise
- Personable and open-minded
Affiliations
- Mason Exhibitions
- George Mason University College of Humanities and Social Sciences
Makeup
Practicing and perfecting methods of application with all eye and lip products since the beginning of quarantine. Efficient in False lash installment, graphic eyeliner, blending techniques. Love for bold, colorful, and expressive looks.
Fashion
Interest in capturing all forms of alternative fashion and DIY methods of creation. Fun prints and loud materials offer an exciting form of self expression that encapsulates making a statement. odd shoes, daring patterns, perfect color combinations are a wardrobe goal.
Timeline
Front Desk Receptionist
McLean Racquet & Health Club
07.2022 - 03.2023
Team Member
Cava Grill
06.2021 - 08.2023
Cashier
McLean Hardware
05.2019 - 12.2020
No Degree - Communications
George Mason University
High School Diploma -
Mclean High School