Alexis Ozuna
Seattle
Summary
Polished and service-driven flight attendant with over four years of experience delivering personalized, top-notch customer service with unparalleled dedication. Adept at anticipating customer needs, upholding safety standards, and creating a refined, comfortable experience. Known for a warm, professional demeanor, attention-to-detail, and a strong commitment to excellence.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Envoy Air
Chicago
09.2021 - Current
- Delivered attentive in-flight service by adhering to FAA regulations, ensuring passenger safety, and addressing customer needs while maintaining a positive cabin environment.
- Handled emergency situations by administering standard safety procedures, communicating protocol updates to passengers, and coordinating promptly with flight crew to maintain operational order.
- Facilitated seamless boarding processes by guiding passengers, managing carry-on compliance, and efficiently addressing seating issues to support on-time departures and customer satisfaction.
- Communicated safety regulations and services by delivering clear announcements, responding to passenger inquiries, and resolving concerns to uphold a secure and welcoming cabin atmosphere.
- Reported to work on-call within less than three hours.
- Implemented conflict resolution strategies during inflight incidents, deescalating challenging situations to ensure a calm and secure travel experience for all passengers.
Assistant Manager
AT&T
Dallas
12.2020 - 09.2021
- Exceeded sales objectives by implementing targeted upselling strategies and monitoring key performance indicators to drive revenue growth across business accounts.
- Implemented sales training and performance tracking systems that boosted staff engagement and improved overall store revenue.
- Maintained position as #1 sales performer in the Dallas region by utilizing exemplary customer service skills.
- Directed store team to streamline in-store operations, resulting in improved workflow efficiency and elevated customer experience metrics.
Sales Manager
Grateful Rose
Renton
12.2019 - 10.2020
- Collaborated with Fortune 100 clients to plan and execute high-performing sales initiatives, driving significant revenue growth and increasing client profit margins by up to 150%.
- Recruited, trained, and mentored new sales professionals on proven sales strategies, customer engagement techniques, and marketing systems to ensure consistent performance.
- Oversaw client inventory management within retail environments, ensuring accurate tracking, organization, and compliance with company standards.
- Led and facilitated monthly sales meetings focused on performance analysis, goal alignment, and team motivation to drive sustained sales growth.
Background Actor
Netflix
Vallejo
06.2016 - 08.2019
- Worked collaboratively with actors, directors, and set crew as part of an ensemble to convey a story.
- Acted on cue with very minimal direction.
- Maintained discretion and professional attitude at all times.
- Worked extended hours repeating scenes with unwavering patience and professionalism.
- Made necessary adjustments to acting, following guidance and requests from directors.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA01-2019
Skills
- Hospitality Service Expertise
- Strong Work Ethic
- Meticulous Attention to Detail
- Compelling Leadership Skills
- Excellent Verbal and Written Communication
- Adaptability
- Active Listening
- Microsoft Word, PowerPoint, Excel
- Conflict Resolution
- Creative Thinking
- Professionalism
- Confidentiality
- Management of High-pressure Situations
- Multitasking and organization
- Physical stamina
Language
English
Native/ Bilingual
Spanish
Limited
Japanese
Limited
Affiliations
- Dancing
- Acting
- Singing
- Writing
- Helping Others
Timeline
Flight Attendant
Envoy Air
09.2021 - Current
Assistant Manager
AT&T
12.2020 - 09.2021
Sales Manager
Grateful Rose
12.2019 - 10.2020
Background Actor
Netflix
06.2016 - 08.2019
High School Diploma -
Pinole Valley High School