Heather LoFrese
Orlando,FL
Summary
Retired United Airlines Flight Attendant twenty three years experience in safety and customer service Accomplished Flight Attendant offering over 23 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member.
Overview
27
27
years of professional experience
Work History
Flight Attendant
Avelo Airlines
Orlando , FL
11.2024 - 12.2024
- Delivered onboard customer service including food and beverage service.
- Safety and security of flight operations
Flight Attendant
United Airlines
Washington DC , VA
06.1998 - 08.2022
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Relayed updates and information to passengers after confirming key details with pilot and [Job Title].
- Offered personalized assistance to children, elderly and passengers with special needs.
- Controlled entertainment for passengers through onboard video and audio systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Conducted research, gathered information from multiple sources and presented results.
- Used coordination and planning skills to achieve results according to schedule.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Bachelor of Science - Marketing Management And Research
University of North Carolina At Greensboro
Greensboro, NC12.1997
Skills
- Food and Beverage Service
- Verbal and Written Communication
- Public Interaction
- Company Policy Adherence
- Adult AED and CPR
- Issue Resolution
- Company Culture and Values
- Emergency Situations Management
- Safety Procedures
- Crew Coordination
- Guest Services
- Aviation Regulations
- Public Speaking
- Airline Operations
- Emergency Care
- Storage Procedures
- Medical Emergency Response
- Customer Feedback
- Passenger Care
- Aircraft Safety Checks
- Safety Regulation Compliance
- Conflict Resolution Techniques
- Relationship Management
- Cleanliness and Sanitation
- Status Updates
- Crew Resource Management
- Equipment Oversight
- Critical Thinking
- Evacuation Procedures
- Flight Systems Management
- Interpersonal Communications
- Hospitality Service Expertise
- Boarding Coordination
- Crew Direction
- Passenger Documentation
- Federal Guidelines
- Pre-Flight Briefings
- Customer Care
- Aircraft Emergency Reports
- Safe Environment Planning
- Safety Demonstrations
- Takeoff Instructions
- Employee Performance
- Microsoft Word
- PA Systems
- Annual Reviews
- Check Luggage
- Guest Satisfaction
- Fire Extinguishers
- Administer First Aid
- Ticket Checks
- Preflight briefings
- Crew coordination
- Verbal and written communication
- Company policy adherence
- Food and beverage preparation
- Hospitality service expertise
- Emergency Response
- Guest services
Timeline
Flight Attendant
Avelo Airlines
11.2024 - 12.2024
Flight Attendant
United Airlines
06.1998 - 08.2022
Bachelor of Science - Marketing Management And Research
University of North Carolina At Greensboro