Alexis Pedroza
Mesa Community College
Mesa
4
years of professional experience
Professional and skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create a welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.
Work History
Front Desk Assistant at the Learning Enhancement Center
2 Years 4 Months- Greeted and checked students into TracCloud to ensure smooth check-in process
- Connected students with tutors and other staff members
- Responded to incoming phone calls from students and staff to provide assistance.
- Scheduled appointments for students with tutors to facilitate academic assistance
- Daily usage of Microsoft Excel and Google Suite
Grocery Associate
1 Year 5 Months- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner
- Collaborated with departments to enhance product visibility in retail environment
- Managed inventory control and processed invoices for retail products and supplies
- Trained and supervised new retail employees to ensure effective onboarding
- Applied time management techniques to enhance productivity
Education
Bachelor of Arts - English (Writing, Rhetoric, and Literacies)
Associate of Applied Science - Marketing and Sales
- Presidents' Honor List - May 2025, May 2026
- Phi Theta Kappa Honor Society - Joined February 2025
- Certificate of Completion (Marketing) - May 2026
- [3.78] GPA
GED
Completed and passed all five tests required at Mesa Community College to obtain the High School Equivalency Diploma.
Skills
TracCloud software
Appointment scheduling
Microsoft Excel
Google Suite
Data Entry
Front desk work
Customer service
Problem-solving skills
Critical thinking
Adaptable
Reliability in tasks
Willingness to learn
Timeline
Front Desk Assistant at the Learning Enhancement Center
Mesa Community College
01.2024 - 05.2026Read More
Grocery Associate
Safeway, Inc.
11.2021 - 04.2023Read More
Arizona State University
Bachelor of Arts from English (Writing, Rhetoric, and Literacies)
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Mesa Community College
Associate of Applied Science from Marketing and Sales
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Mesa Community College
GED
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