Open To Work
Kelly Stewart
Calhoun
Summary
Professional with two decades of experience in administrative and customer support roles, focused on improving customer satisfaction and operational efficiency. Skilled in guest experience management and team training, effectively using property management software to enhance service delivery. Strong proficiency in Google Workspace and Microsoft Office, optimizing workflows for better productivity. Proven ability to thrive in fast-paced settings, adaptable to last-minute changes, and consistently delivers high-quality results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Front Desk/ learning coordinator
Fairfield Inn & Suites by Marriott
Calhoun
03.2025 - Current
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Responded to guest inquiries and resolved issues promptly, contributing to high levels of customer satisfaction.
- Collaborated with housekeeping and maintenance staff to ensure timely delivery of requested amenities or services to guest rooms
- Utilized property software and coordinated with event planners to ensure smooth check-ins and stays for group and special event bookings.
- Utilized property management software to make reservations, update guest profiles, cancel reservations, record preferences, and track special requests for future visits.
- Trained new front desk agents on standard operating procedures and customer service best practices to enhance team performance.
Dispatcher
A Mobile Maintenance
Cartersville
12.2023 - 05.2024
- Identified process improvement opportunities in dispatch operations through data analysis and feedback from drivers and customers, enhancing overall service quality.
- Utilized GPS systems and digital tracking tools to monitor truck movements in real-time for improved operational visibility.
- Acted as a liaison between drivers and management, addressing concerns or issues raised by either party promptly via phone and email.
- Managed multiple tasks simultaneously while ensuring attention to detail, facilitating smooth dispatch operations.
- Maintained accurate records of maintenance activities on fleet vehicles for effective documentation and streamlined digital filing.
Customer Advisor II
Concentrix for (Spectrum Mobile)
Remote
03.2020 - 07.2022
- Answered customer service inquiries via telephone and email, addressing customer needs and fostering relationships to promote optimal outcomes.
- Managed high volume of inbound calls for reconciliation of delinquent accounts, ensuring timely resolution of customer issues.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Actively listened to customers, showed empathy as concerns were handled concerns quickly and efficiently escalated major issues to supervisor.
- Worked with customers to understand needs and provide excellent service.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled overpayments and requested refund checks for credit balances or billing errors.
- Conducted research, gathered information from multiple sources and presented results.
- Applied critical thinking to analyze problems, evaluate solutions, and make informed decisions.
In-Home Caregiver
Self-employeed
Calhoun
04.2014 - 03.2020
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted patients with daily tasks, alleviating family members' caregiving responsibilities.
- Monitored patient progress and documented health status changes to ensure care team remained informed.
- Interacted kindly with patients and families, displaying a positive, outgoing attitude, resulting in long-term, professional relationships.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Encouraged patient participation in safe physical activities, promoting mood enhancement and overall wellness.
- Kept a close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Project Manager
Trufstore.com
Calhoun
06.2011 - 10.2015
- Worked with clients to gather and define requirements, establish scopes and manage project milestones.
- Managed and expedited complex projects, generating $10,000.00 in revenue.
- Spearheaded design process to align with client specifications and budget.
- Created logos and end zone designs for artificial turf football fields, ensuring alignment with client specifications.
- Delivered cost-effective technical solutions, reducing project expenses.
- Cultivated positive customer relations by proactively addressing issues and implementing effective corrective actions.
- Created materials and designs in Excel for use in client presentations and communications.
- Produced designs that met statutory and regulatory approvals and recorded tracking logs using Excel and Flexi 7 Program.
- Used Flexi 7 Program to create images and layouts for multiple projects.
Administrative Assistant/ Title Clerk
Service Chevrolet-Calhoun
Calhoun
04.2008 - 09.2010
- Executed record filing system using Microsoft Office and digital tools, enhancing document organization and accessibility.
- Managed Access databases, simplifying complex data into user-friendly formats for efficient digital record-keeping.
- Developed and updated spreadsheets and databases to effectively track, analyze, and report performance and sales data.
- Scheduled office meetings and client appointments for staff teams using digital calendars.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors with professional phone etiquette.
- Sorted and distributed office mail and recorded incoming shipments for corporate records, maintaining accurate documentation.
- Performed research to collect and record industry data, supporting office management and reporting.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage of Microsoft Office Suite.
Administrative Manager
D & B Auto Sales
Calhoun
05.2000 - 01.2008
- Managed day-to-day operations and decisions independently in a self-directed work environment, ensuring smooth workflow.
- Analyzed budgets, forecasts, and current trends to support overall financial operations using Microsoft Office tools.
- Reconciled accounts and investigated variances, supporting accurate bookkeeping and financial record-keeping.
- Verified payroll, vendor payments, commissions, and other disbursements for accuracy and compliance, ensuring financial integrity.
- Closely monitored accounts to post timely payments and resolve billing discrepancies, maintaining accurate documentation.
- Performed routine closings, maintained clean, accurate, and accessible records, and kept a close eye on transaction updates.
- Resolved escalated customer issues, enhancing retention rates through effective communication and follow-through.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty.
Education
Google IT Support -
Google Professional IT Certificate
Remote04-2026
Elderly care -
Alison
Remote04-2026
Administrative Assistant -
Alison
Remote11-2023
Business Administration -
North Georgia Technical College
CalhounCustomer Service - Business Administration And Management
Alison
RemoteSkills
- Dealership experience
- Supervising experience
- Client consultations
- Invoice processing
- Maintenance task scheduling
- Decision making
- Health and safety
- Power BI
- Project management
- Dispatching
- Research
- Mail management
- Technical skills
- Title search research
- Correspondence management
- SAP
- Document management
- Notion
- Nursing
- Corporate accounting
- Computer science
- Data
- Connectivity
- Automated title search
- Microsoft Office proficiency
- Computer skills
- Efficient and Detail-Oriented
- Task prioritization
- HTML5
- Ownership verification research
- Written communication
- Title information retrieval
- Computer-assisted title search
- EDI
- Team management
- Maintenance
- Text messaging
- Customer issue escalation
- Training and development
- Cash handling
- Microsoft Word
- Productivity software
- Communication
- Purchasing
- Microsoft Excel
- Fleet management
- Financial concepts
- Google Drive
- Clerical work
- Pricing negotiation
- Senior care
- Computer networking
- Customer service
- Enterprise sales
- Adobe Acrobat
- Software troubleshooting
- Needs Assessment
- Data collection
- Microsoft PowerPoint
- Care coordination
- Performance dashboard reports
- Pricing
- FMLA
- Proofreading
- Supply chain management
- Cash register
- New hire orientation
- Compliance oversight
- Meeting transcription
- Product management
- Data management
- Marketing
- Time management
- Collection management
- Overseeing training
- Patient support
- POS systems
- Writing proficiency
- Phone client interactions
- Logistics management
- User engagement
- LAN
- Basic math
- Finance customer support
- Adult education
- Content creation
- Math
- Filing
- Medical scheduling
- Neurodevelopmental support experience
- Research and development
- Client relationship development
- Processing cash transactions
- Product demos
- Mobile applications
- EHR management
- Good Clinical Practice
- DOT regulations
- Strong attention to detail
- Employee onboarding
- Payroll
- Phone call management
- Dispatch software communication
- CRM system proficiency
- Team development
- Transportation planning
- Balance sheet reconciliation
- Customer support ticket management
- Title clearing
- File organization
- Property lien search
- Process improvement
- Title records experience
- Technical support
- Quality control operations
- Customer complaint resolution
- Google Suite
- ERP systems
- Driving
- Customer relations
- Sales support
- Conflict management
- Accounts receivable
- Assistant manager experience
- Account management
- Administrative support
- Technical troubleshooting
- Microsoft Office
- Data analysis
- Team collaboration
- Assessment tools
- Learning systems
- Collaborative education
- Blended learning
- Virtual training
- Content creation
- Multitasking
- Detail orientation
- Team building
- Learning strategies
- Excellent communication
- Research management
- Product development
- Continuous improvement
- Multitasking
- Motivational techniques
- Teamwork
- Adaptability
Certification
- Certified Administrative Professional, 02/01/24, Present
- Fundamental Payroll Certification, 02/01/24, Present
- Certified on Administrative Assistant, 11/01/23, Present
- Driver's License, Active
- Senior Certified Title Examiner, Active
- Certified Title Examiner, Active
- Certified Records Manager (CRM), Active
- Title Agent License, Active
- ASE Automobile Service Consultant Certification, Active
- First Aid Certification, Active
Additional Information
Authorized to work in the US for any employer. I volunteer as an administrative assistant at Smyrna Gospel Tabernacle for the past 10 years.
Languages
English
Willing To Relocate
- Rome, GA
- Chatsworth, GA
- Adairsville, GA
- Dalton, GA
- Cartersville, GA
Work Preference
Job Search Status
Open to workWork Type
Gig WorkFull TimePart TimeContract WorkLocation Preference
HybridRemoteOn-SiteSalary Range
$0/hr - $1000/hrTimeline
Front Desk/ learning coordinator
Fairfield Inn & Suites by Marriott
03.2025 - Current
Dispatcher
A Mobile Maintenance
12.2023 - 05.2024
Customer Advisor II
Concentrix for (Spectrum Mobile)
03.2020 - 07.2022
In-Home Caregiver
Self-employeed
04.2014 - 03.2020
Project Manager
Trufstore.com
06.2011 - 10.2015
Administrative Assistant/ Title Clerk
Service Chevrolet-Calhoun
04.2008 - 09.2010
Administrative Manager
D & B Auto Sales
05.2000 - 01.2008
Google IT Support -
Google Professional IT Certificate
Elderly care -
Alison
Administrative Assistant -
Alison
Business Administration -
North Georgia Technical College
Customer Service - Business Administration And Management
Alison