Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Hi, I’m
Sylvia Pace
High Point,NC
Summary
Overview
13
years of professional experience
1
Certification
Work History
Modern Toyota
Front Desk Receptionist
08.2023 - Current
Job overview
- Currently work as Showroom Receptionist greeting and answering phone for Dealership
- Perform other job duties as needed, stock in new vehicle tags, service paper work etc.
First Horizon Bank
Virtual Banker Service Representative
01.2022 - 07.2023
Job overview
- Answering customers' questions about banking services and offering suggestions to fit their needs
- Handling the order process reissues cards and closing accounts updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
1Link Technology
Virtual Banker Service Representative
07.2021 - 01.2022
Job overview
- Answering customers' questions about banking services and offering suggestions to fit their needs
- Handling the order process reissues cards and closing accounts updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.
Cracker Barrel
Retail Sales Associate
03.2021 - 07.2021
Job overview
- Greeting guest in the Retail Store sale and assisting with items on the sales floor
- Checking guest out in the retail store register once items are purchased and taking payments for restaurant guests
- Assist with clean sales floor and replacing items as need
- Help with setting up the displays and also stock when scheduled.
Triad Choice Pharmacy
Delivery Driver/Customer Service
08.2020 - 12.2020
Job overview
- Make daily deliveries for the store pharmacy to customers that can't get out to pick up medications
- Have driving as far as Eden NC and Goldsboro NC for Pharmacy deliveries.
Eyemart Express
Optical Sales Specialist
03.2019 - 12.2019
Job overview
- Greet customers entering the store, help with selecting of frames and selling glasses
- Ring up sales and inform on time length of glasses time to be picked up and any time length on special orders for pickup
- Close out sell and thank customer for shopping with Eyemart and come back
- Restock frames and supplies as needed.
Bob King Automotive
Service Lane Assistant/Showroom Receptionist
05.2018 - 02.2019
Job overview
- Greet customers in service lane to have vehicles service
- Keep in contact with service advisor about customer vehicles and informing customers of service and time frame
- Cashing customers out after services rendered and posting payment to account to close service ticket
- Making daily reminder calls for next day service and follow up calls within 24-48 hours after service
- Calling customers for service for special part orders are recalls on vehicles and setting up appointment.
Ann Taylor/The Loft
Retails Sales Specialist
01.2017 - 03.2018
Job overview
- Greeting customers and employees at BOA store assist customer with selection of merchandise
- Ring up merchandise and take all forms of payments
- Check in shipment and price and replenish sales floor do markdowns and Inventory
- Making bank deposits and change for store as needed.
The Limited Outlet
Retail Sale Specialist/Key Holder
08.2015 - 01.2017
Job overview
- Greet customers assisting with selection of merchandise and styling items
- Ringing up purchases taking all forms of payments bagging
- Thank customers for shopping with us and inviting them back
- Replenish merchandise and cleaning store as needed
- Key holder open or close store with another employee do daily store paperwork for store sales goals.
Erwin Pearl Jewelry Store
Assistant Manager
01.2015 - 08.2015
Job overview
- Open or close the store on my shift, make bank deposits and change before store open
- Greet customers sell merchandise and take all forms of payment
- Do daily paper work for store sales goals for employees
- Checking in shipment and Inventory merchandise, call customers that have special orders for pickup
- Do store schedule for all employees and discuss with Store Manager and other employees for store coverage.
J.D. Byrider
Finance Cashier Specialist
12.2011 - 06.2013
Job overview
- Work in finance department taking payment for customers in person and on the phone
- Updating customer information on phone and in store
- Making store folders and filing new and use vehicles files
- Do daily paper work of payment and drop money in store safe daily due day.
Education
Forsyth Technical Community CollegeWinston-Salem, NC
Certificate from Career Readiness Certificate- Bronze
01.2011
University Overview
The Cosmetology InstituteWinston-Salem, NC
Diploma from Art of Beauty and Science
01.2007
University Overview
Parkland High SchoolWinston-Salem, NC
High School Diploma
05.1984
University Overview
Skills
- Receptionist (10 years)
- Retail Sales (10 years)
- Customer Service (10 years)
- Multi-line Phone Systems (10 years)
- Retail Management (5 years)
- Delivery Driver Experience
- Front desk
- Hospitality
- Assistant Manager Experience
- Computer literacy
- Supervising experience
- Cash Handling
- Optical experience
- Inventory control
- Dealership experience
- Planograms
- Merchandising
- Phone etiquette
- Guest services
- Leadership
- Pricing
- Time management
- Banking
- Microsoft Word
- English
- Communication skills
Certification
Driver's License
Timeline
Front Desk Receptionist
Modern Toyota
08.2023 - Current
Virtual Banker Service Representative
First Horizon Bank
01.2022 - 07.2023
Virtual Banker Service Representative
1Link Technology
07.2021 - 01.2022
Retail Sales Associate
Cracker Barrel
03.2021 - 07.2021
Delivery Driver/Customer Service
Triad Choice Pharmacy
08.2020 - 12.2020
Optical Sales Specialist
Eyemart Express
03.2019 - 12.2019
Service Lane Assistant/Showroom Receptionist
Bob King Automotive
05.2018 - 02.2019
Retails Sales Specialist
Ann Taylor/The Loft
01.2017 - 03.2018
Retail Sale Specialist/Key Holder
The Limited Outlet
08.2015 - 01.2017
Assistant Manager
Erwin Pearl Jewelry Store
01.2015 - 08.2015
Finance Cashier Specialist
J.D. Byrider
12.2011 - 06.2013
Forsyth Technical Community College
Certificate from Career Readiness Certificate- Bronze
The Cosmetology Institute
Diploma from Art of Beauty and Science
Parkland High School
High School Diploma
Driver's License
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