Monique Manuel
Aubrey
Summary
Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Texas Health Resources THPG
Plano
05.2025 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Intake Coordinator
Collin springs behavioral hospital
McKinney, TX
05.2024 - Current
- Assisted with the admissions process by reviewing and evaluating applications, ensuring all required documents were submitted
- Managed the client intake process, ensuring accurate and timely completion of all necessary paperwork
- Developed and implemented streamlined procedures for the client intake process, reducing processing time by XX%
- Trained new staff members on the client intake process, ensuring adherence to established protocols and standards
- Processed insurance claims for clients, ensuring accuracy and adherence to company policies
- Reviewed insurance applications and documents for completeness and compliance with underwriting guidelines
- Assisted clients in selecting appropriate insurance coverage based on their needs and budget
Office Manager
North Star Psychiatry
Richardson, TX
04.2022 - Current
- Organize and schedule meetings and appointments
- Scheduling
- Medication Refills
- Oversee and support all administrative duties in the office and ensure that office is operating smoothly
- Manage office supplies inventory and place orders as necessary
- Perform receptionist duties: greet visitors, and answer and direct phone calls
- Receive and sort incoming mail and deliveries, and manage outgoing mail
- Develop office policies and procedures, and ensure they are implemented appropriately
- Submit reimbursement requests to insurers
- Process insurance claims for private and employer insurance reimbursement
- Work with patients to develop self-pay arrangements and payment plans
- Enter charges accurately and expeditiously to ensure proper records handling and fast payment responses
Office Assistant
Safe Haven Psychiatry
Richardson, TX
04.2022 - Current
- Complete TMS treatment on Various patients
- Oversee and support all administrative duties in the office and ensure that office is operating smoothly
- Manage office supplies inventory and place orders as necessary
- Perform receptionist duties: greet visitors, and answer and direct phone calls
- Receive and sort incoming mail and deliveries, and manage outgoing mail
- Develop office policies and procedures, and ensure they are implemented appropriately
- Conduct TMS treatment
- Refills, appointment scheduling, website management
- Submit reimbursement requests to insurers
- Process insurance claims for private and employer insurance reimbursement
- Work with patients to develop self-pay arrangements and payment plans
- Enter charges accurately and expeditiously to ensure proper records handling and fast payment responses
Patient Access Spec
Cook Children Hospital
Prosper, TX
02.2023 - 06.2023
- Educate patient members about their pharmacy benefits and serve as a patient advocate to help them source necessary medications they need
- Make outbound calls and assist patient members with enrollment in drug savings programs (copay cards, procurement via international sources)
- Coordinate with patient members, physicians, drug manufacturers, and pharmacies with enrollment into copay card
- Take inbound calls from members, providers, and pharmacies
- Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
- Have a patient-centric mindset and a high sense of urgency to solve member requests
Medical Receptionist
Wellbridge Greater Dallas
Plano, TX
04.2021 - 04.2022
- Greeted patients and visitors as they entered
- Checked in patients, guests, visitors and clients
- Entered patient insurance information into the database
- Faxed, copied, and scanned documents
- Receives and responds to call inquiries for potential admissions and generalized questions.
- Obtains the required information to facilitate admissions
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
A/R Specialist
Haven Behavioral Healthcare
Frisco, TX
12.2019 - 05.2021
- Receives and responds to call inquiries for potential admissions and generalized questions.
- Obtains the required information to facilitate admissions.
- Makes referrals for persons who are not appropriate for admission.
- Experience with crisis management and intake processes
- Hospital unit clerks perform clerical duties such as making copies and faxing documents. They also greet visitors, answer incoming calls, and route callers to the right department or patient floors
- Maintains safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
Receptionist/Care Center Specialist
MAYHILL BEHAVIORAL HOSPITAL
Denton, TX
03.2013 - 02.2018
- Answer telephones on a multiple switchboard and route calls to direct server
- Schedule appointments and answer inquires about the facility
- Admit patients Into MS4 system
- Greet patients and family to ensure safety and comfort
- Build new patient admit charts
- Attempt to verify all insurance prior to admittance
- Arrange patient business folders
- Coordinate incoming and outgoing mail
- Completed weekly supply ordering
- Perform basic bookkeeping, filing and clerical duties
Administrative Assistant
DENTON ISD
Denton, TX
08.2006 - 05.2010
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Greet visitors and determine whether they should be given access to specific individuals.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- File and retrieve corporate documents, records, and reports.
- Open, sort, and distribute incoming correspondence, including faxes and email.
Education
Associates in Arts - Business Administration
North central texas college
Corinth, TX02-2021
Skills
- Scheduling (9 years)
- Receptionist (10 years)
- Billing (5 years)
- Microsoft Word (6 years)
- Microsoft Office
- Customer Service (10 years)
- Excel (7 years)
- QuickBooks (5 years)
- Word Processing
- Clerical Experience (10 years)
- HIPAA compliance
- Medical Receptionist (10 years)
Certification
- CPR Certification
- CPI
Timeline
Front Desk Medical Receptionist
Texas Health Resources THPG
05.2025 - Current
Intake Coordinator
Collin springs behavioral hospital
05.2024 - Current
Patient Access Spec
Cook Children Hospital
02.2023 - 06.2023
Office Manager
North Star Psychiatry
04.2022 - Current
Office Assistant
Safe Haven Psychiatry
04.2022 - Current
Medical Receptionist
Wellbridge Greater Dallas
04.2021 - 04.2022
A/R Specialist
Haven Behavioral Healthcare
12.2019 - 05.2021
Receptionist/Care Center Specialist
MAYHILL BEHAVIORAL HOSPITAL
03.2013 - 02.2018
Administrative Assistant
DENTON ISD
08.2006 - 05.2010
Associates in Arts - Business Administration
North central texas college