Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
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Shinita Jordan McConnell

Stone Mountain,USA

Summary

Productive Office Assistant with organized nature, skills in prioritizing tasks and excellent time management. Proficient in managing physical and digital records. Reliable and professional with dedication to fantastic service. Authorized to work in the US for any employer

Overview

18
18
years of professional experience

Work History

Front Desk Receptionist

Belvedere Eye Center
08.2022 - Current
  • To greet and assist all patients initially as they enter the office.
  • Check in patients, copy ID’s and insurance cards, provide patient lists for the doctors.
  • Direct patient flow through the rest of the clinic
  • Checkout all clinic patients and close out the exam procedures.
  • Ensure all information is accurate for posting. (Ex. Check that the chart is completely filled in)
  • Help guide patients to office and prepare them to be seen.
  • Collect all patient information as they enter the clinic
  • Confirm accuracy and update patient demographics in the computer
  • Copy all supporting documents needed for insurance billing and verification of patients.
  • Provide patient lists to the doctors
  • Ensure that all HIPAA rules and regulations are in compliance and followed in the front patient waiting area
  • Answering phone calls and directing the phone traffic
  • Schedule appointments for patients visits and referrals
  • Verify patient insurance
  • Check patient Electronic Medical Record for accurate information

Warehouse Associate

Essilor Luxottica
06.2021 - 05.2022
  • Receives incoming merchandise/product.
  • Processes merchandise/product per the established procedures.
  • Stocks merchandise/product to the appropriate location.
  • Picks merchandise per the established procedures and replenishment schedule.
  • Prepares merchandise/product for inventory accuracy
  • Prepares merchandise/product for shipment.
  • Completes projects as assigned by DC Supervisor and/or Manager.
  • Other duties as assigned

Field Supervisor

C and L Custodial Solutions
05.2019 - 06.2021
  • Liaise with the Manager on a daily basis regarding current tasks, and assist in the planning of future tasks.
  • Ensure all assigned duties are carried out, and that resources are efficiently utilized.
  • Ensure that the company’s policies and procedures are adhered to by staff.
  • Act as a communication conduit between management and staff.
  • Maintain and control use of stock, equipment & consumables.
  • Timely request purchase of consumables, equipment and materials.
  • Assist the Manager to maintain the asset register.
  • Monitor and report absenteeism to the Manager.
  • Actively promote Health and Safety, and report any breach directly to the Manager.
  • Ensure that all staff wear all appropriate PPE.

FRONT DESK MANGER

GEORGIA NEURODIAGNOSTIC AND TREATMENT CENTER
04.2017 - 05.2019
  • Greets and welcome patients.
  • Answer questions and address complaints
  • Keep front tidy and presentable with all necessary materials for the day.
  • Answer multi-line phones and keep messages for doctor.
  • Check sort mail.
  • Keep updated records.
  • Administers electroencephalogram (EEG)/Ambulatory test.
  • Uses anatomic sudo scanners to check nerve functions within the peripheral nervous system.
  • Obtains prior authorizations for medications.
  • Schedules all MRI and lumbar punctures with CSF studies.
  • Collects saliva and urine screens.
  • Familiar with Allscripts and Practice Fusion.
  • Sends referrals to providers.
  • Authorizations for treatments and medications.
  • Verified patient insurances.
  • Updated missing patient information through the clearinghouse

CUSTOMER SERVICE REPRESENTATIVE

PUBLIX SUPER MARKETS
08.2007 - 11.2017
  • Greets customers
  • Communicated daily tasks to cashiers and baggers, and supervised completion of all the tasks
  • Work as a team daily to have a smooth shift
  • Assists profit and loss management by following cash control and security procedures
  • Ensure food quality and 100% customer satisfaction
  • Enforces OSHA, local health, and safety codes
  • Responsible for scheduling, staffing and organizing the work flow
  • Provides support, direction and assistance to subordinates in assigned duties
  • Works alongside member of the team in order to resolve customer complaints.

Education

High school or equivalent -

Grady High
Atlanta, GA

Skills

  • Cash Handling (10 years)
  • Scheduling (4 years)
  • Receptionist (4 years)
  • Billing (3 years)
  • Allscripts
  • Insurance Verification (3 years)
  • Medical Scheduling (4 years)
  • Multi-line Phone Systems (4 years)
  • Medical billing (3 years)
  • Medical office experience (4 years)
  • Management (3 years)
  • ICD-10 (3 years)
  • Customer service
  • Computer skills
  • Medical receptionist
  • Front desk
  • Administrative experience
  • Office experience

Timeline

Front Desk Receptionist

Belvedere Eye Center
08.2022 - Current

Warehouse Associate

Essilor Luxottica
06.2021 - 05.2022

Field Supervisor

C and L Custodial Solutions
05.2019 - 06.2021

FRONT DESK MANGER

GEORGIA NEURODIAGNOSTIC AND TREATMENT CENTER
04.2017 - 05.2019

CUSTOMER SERVICE REPRESENTATIVE

PUBLIX SUPER MARKETS
08.2007 - 11.2017

High school or equivalent -

Grady High

Additional Information

References available upon request.

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Shinita Jordan McConnell