Alexis Pack
Columbus
Summary
With a proven track record at Cracker Barrel Old Country Store Inc, I excel in teamwork and collaboration, and safe food handling. My experience includes mentoring staff to boost productivity and change, enhancing customer service, and maintaining high hygiene standards. Skilled in customer communication and technical speech, I drive operational excellence and positive guest experiences.
My other experiences though various aspects have also shaped me into a well-rounded employee. Through my time in school I completed a construction career course as well as intro to college courses, strengthening my writing and speaking skills. Also presenting me job specific certifications including but not limited to, OSHA-10, first aid, and various mathematics and writing specifics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Grill Cook
Cracker Barrel Old Country Store Inc
11.2024 - Current
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Trainer
Cracker Barrel Old Country Store Inc
05.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Server
Cracker Barrel Old Country Store Inc
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Guest Service Associate
Scene 75
11.2021 - 01.2023
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
Education
Franklin Heights High School
Columbus, OH06.2024
Skills
- Teamwork and collaboration
- Safe food handling
- Planning and coordination
- OSHA 10
- Framing construction
- Construction Mathematics
- Customer service and communication skills
- Crew coordination
- Technical writing proficiency
- Advanced programming
Certification
- CPR/AED Certification
- OSHA Certified
- ServSafe Food Handler's Certification
- First Aid Certification
Other Affiliations
- Head Softball Coach and Director at Ohio Prodigy Softball
Timeline
Grill Cook
Cracker Barrel Old Country Store Inc
11.2024 - Current
Trainer
Cracker Barrel Old Country Store Inc
05.2024 - Current
Server
Cracker Barrel Old Country Store Inc
05.2023 - Current
Guest Service Associate
Scene 75
11.2021 - 01.2023
Franklin Heights High School