Alexis Panaccione
Cleveland,OH
Summary
Experienced sales associate bringing enthusiasm, dedication and exceptional work ethic. Trained in 6+ years of customer service. Highly versatile and adaptable to fast-paced, changing environments. Well organized and excellent time management skills.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
10
10
years of professional experience
Work History
Store Manager
Express
Akron, OH
04.2019 - Current
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Answered product questions with up-to-date knowledge of sales and promotions.
Assembly Line Worker
Parker Hannifin Corp
Greeneville, TN
10.2018 - 02.2019
- Positioned and aligned components to complete accurate assembly work
- Smoothed surfaces to enhance alignment of parts and finishes
- Collaborated in team-based environment to maintain line productivity and meet expected deadlines
- Recognized and reported defective material and equipment to group leader for immediate remediation
- Properly stored hazardous materials to avoid injuries or contamination
- Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
Server
Applebees
Greeneville, TN
12.2017 - 09.2018
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware
- Romoted desserts, appetizers and specialty drinks
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Managed closing duties, including restocking items and reconciliation of cash drawer
- Guided guests through dining rooms and provided needed assistance, including handing out menus, checking coats and retrieving high chairs and booster seats.
Grocery Bagger
Commissary Store
San Diego, CA
11.2015 - 08.2017
- Assisted customers with getting groceries loaded in vehicles
- Collected empty carts and returned each to the store
- Made proactive suggestions to customers to move expiring products
- Retrieved carts from returns and the parking lot.
Education
Some College (No Degree) - Nursing
San Diego City College
San Diego, CAHigh School Diploma -
Charter School Of San Diego
01.2017
Skills
- Teamwork
- Customer assistance
- Food safety and sanitation
- Effective customer upselling
- Product assembly
- Business management
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Accurate cash handling
- Outstanding communication skills
- Risk management
- Staff training and development
- Retail inventory management
- Payroll Management
- Shift Scheduling
- Store Merchandising
- Talent Recruitment
- Supply Ordering
- Training and Mentoring
- Problem-Solving
- Leading Staff Meetings
- Loss Prevention Procedures
- Friendly and Positive
- Team Leadership
Timeline
Store Manager
Express
04.2019 - Current
Assembly Line Worker
Parker Hannifin Corp
10.2018 - 02.2019
Server
Applebees
12.2017 - 09.2018
Grocery Bagger
Commissary Store
11.2015 - 08.2017
Some College (No Degree) - Nursing
San Diego City College
High School Diploma -
Charter School Of San Diego