James Stratton
Williamstown,NJ
Summary
New/Used Car Sales Manager with 25 plus years in the Automotive industry. I am currently seekly the proper opportunity to excel with an organization to further develop my career. Developing, implementing and tracking success for new systems and procedures. Possess Strong analytical and team leadership skills. Proven ability to motivate and manage top notch staff. Hard-working team player with great communication skills and a perfect attendance record. Knowledge of ADP and other CRM softwares Computer skills include: Microsoft Windows, Microsoft Word, Microsoft Excel, and PowerPoint.
Overview
14
14
years of professional experience
Work History
Store Manager
Midas Auto Service
West Berlin, NJ
09.2024 - 01.2026
- Led daily operations to ensure smooth store functioning and optimal customer service.
- Trained and mentored staff to enhance team performance and customer engagement.
- Developed and implemented inventory management strategies to reduce waste and increase efficiency.
- Analyzed sales data to identify trends, optimize product placement, and drive revenue growth.
Service Advisor
Woodbury Chrysler Jeep
Woodbury New Jersey
05.2024 - 08.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated service appointments, optimizing scheduling for efficiency and customer satisfaction.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs.
- Managed customer follow-ups to enhance retention and loyalty rates.
Used Car Manager
Sussman Auto Group
Roslyn, PA
01.2021 - 05.2022
- Managing both used car locations to ensure our vehicles are appraised correctly while maximizing profits after being reconditioned.
- Heavily involved with the presentation of the used inventory on the front line to keep it fresh.
- Works closely with Service Managers to make sure all trades have an estimate for repairs within 48 hours of adding to our inventory.
- Constantly updating our GM on inventory that's beneficial for our lot vs wholesale.
- Desk used car deals to ensure maximum return on the store's investment.
Desk Manager/Sales Manager
Sloane Automotive Group
Philadelphia, PA
06.2012 - 01.2019
- As a Sales Manager, I am primarily responsible for hiring, training, motivating and developing a high energy sales force to elevate sales volume and gross, as well as CSI.
- Serve as teacher, mentor, motivator and closer to drive sales.
- On a daily basis proactively ensure the showroom presence for Honda & Toyota Products.
- Manage vehicle inventory and uphold Dealer Trades when applicable.
- Manage showroom activity.
- Train Sales Professionals on New Products and Pricing on Vehicles.
- Manage the reconditioning process.
Education
Associates Degree - Business Administration
Camden County Community College
Camden, NJSkills
- Pricing
- Sales Management
- Customer relationship management
- Sales team leadership
- Customer service
- Staff management
- Sales strategy
- Pricing strategy
- Negotiation
- Marketing
- Marketing expertise
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Goal setting and achievement
- Sales targeting
- Sales operations
- Self motivation
- Sales presentations
- Product knowledge
- Interpersonal skills
- Client relations
- Client relationship management
- Operations management
- Sales process
- Goal setting
- Appointment scheduling
- Professionalism
- Customer complaint resolution
Accomplishments
Store manager for Midas in West Berlin NJ, for 18 months. Grew a new store that was averaging forty dollars a month in sales and over a million dollars in sales for the year of twenty twenty five.
Timeline
Store Manager
Midas Auto Service
09.2024 - 01.2026
Service Advisor
Woodbury Chrysler Jeep
05.2024 - 08.2024
Used Car Manager
Sussman Auto Group
01.2021 - 05.2022
Desk Manager/Sales Manager
Sloane Automotive Group
06.2012 - 01.2019
Associates Degree - Business Administration
Camden County Community College