Alexis Parker
Brentwood,MD
Summary
Working in the hospitality industry requires one to step outside themselves and rise to the occasion to become selfless. What I have learned is that it has molded me into someone that pays attention to detail, and it has given me the work ethic and drive, all while creating relationships to last a lifetime. From managing client books to managing group reservations, I love being able to meet and establish connections with the people I am providing a service for.
Overview
10
10
years of professional experience
Work History
Reservations Manager
The Potomac Hotel, Autograph Collection
Washington D.C, DC
03.2026 - Current
- Managed reservations for guests at a luxury hotel in a premium collection.
- Manage all group reservations, rooming lists, routing, and all room assignments.
- Attend pre and post convention meetings for all groups.
- Serve as the main point of contact for the group client for reservations inquiries, including attrition.
- Collaborate with the CSM on the execution of the event.
- Coordinated booking processes, ensuring accuracy in guest information to enhance guest satisfaction.
- Trained staff on reservation systems and customer service best practices.
- Reconcile commissions for all transient reservations.
- Provide the 14 Day Forecast to the hotel.
- Compiled reports to ensure accurate reconciliation of room bookings. for reconciliation post event for rooms.
- Utilize and train staff on platforms such as Opera V5.6, CI/TY, Delphi, and Passkey.
- Build room blocks, and create rate programs via Opera V5.6.
Group Rooms Coordinator/Transient Sales (Dual Role)
Pendry- The Wharf Washington, D.C and Pendry Baltimore
Washington, D.C
09.2022 - 03.2026
- Scheduled meetings with directors, management, and adjacent departments.
- Responding to inquiries in a timely fashion, and distributing leads to respective Sales Managers.
- Generate quotes for future events.
- Assist with scheduling hotel events, and quarterly activities.
- Coordinated client calls for incoming room blocks, gathering and organizing travel logistics.
- Prepare resumes for room blocks that I manage.
- Collaborate with F&B outlets to ensure events are executed for groups.
- Process rooming lists for all organizations, and social groups.
- Provided training to new hires with Opera Cloud, Salesforce, and Passkey.
- Process commission via Onyx and approve invoices.
- Managed calendar for scheduling meetings and appointments across departments.
- Organize pre-conventions with clients before group arrival.
- Prepare and distribute daily reports on forecast, and revenue for daily lineups.
- Meet quarterly sales goals
- Manage accommodations for entertainment groups, government officials, media, and VIP guests.
- Create event booking links for Social and Corporate events.
- Coordinated transportation arrangements for clients and staff during events.
- Process amenities and note cards for VIP reservations.
Group Rooms Coordinator/Transient Sales
Riggs DC Hotel
Washington D.C
01.2020 - 09.2022
- My key tasks in this role include:
- Independently manage reservations and events for corporate groups and VIP guests including government officials, members of the media, and marketing representatives.
- Provide weekly reports to Group and Sales Directors and Managers.
- Successfully upsell packages, and amenities to future guests
- Enter Rooming Lists, modify reservations, and set up all billing.
- Create online booking links and PM Accounts for turnovers involving rooms.
- Enter Transient reservation requests from our corporate accounts, including diplomats and our neighborhood businesses.
- Build rate codes into Opera using the outlined instructions from corporate partners.
- Submit mapping for rate codes for the GDS into SynXis and TravelClick.
- Reconcile commissions for Expedia, Booking.com, Onyx, and other third-party vendors.
- Conduct audits of city-wide blocks.
- 2
- Create SOP's.
- Train new-hire Reservations Agents and conduct interviews.
Sales Associate
Saks Fifth Avenue
Chevy Chase
05.2016 - 11.2019
- Brand Ambassador for the company's top selling brands such as Gucci, Chanel, Christian Dior, and Tom Ford accessories.
- Manage clientele book.
- Marketing
- Create sales templates.
- Meeting and exceeding company sales goals and personal goals by 50% annually. (Commission based)
- Top ranked employee from 2017-2019 monthly as while working Part-time.
- Employee of the Quarter (May 2021) Riggs DC
Education
Associates of Art - General Studies
Prince George's Community College
Largo, MDSkills
- Reservation management
- Revenue forecasting
- Group coordination
- Customer relationship management
Awards
Employee of the Quarter, Riggs DC, 05/01/21
Timeline
Reservations Manager
The Potomac Hotel, Autograph Collection
03.2026 - Current
Group Rooms Coordinator/Transient Sales (Dual Role)
Pendry- The Wharf Washington, D.C and Pendry Baltimore
09.2022 - 03.2026
Group Rooms Coordinator/Transient Sales
Riggs DC Hotel
01.2020 - 09.2022
Sales Associate
Saks Fifth Avenue
05.2016 - 11.2019
Associates of Art - General Studies
Prince George's Community College