Alexis Pena
Summary
Versatile team member offering over 1 year of experience handling tasks smoothly and efficiently. Experienced retail team member picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Motivated individual with experience in customer service and sales. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
05.2022 - 12.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Communicated with vendors to stay informed of new products and stock availability.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
Retail Sales Associate
Academy Sports Outdoors
08.2020 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Certified Medical Assistant - Medical Assistant
Stepful Inc
Sacramento, CA07.2024
X-ray Technician
PrimaMed Training Institute
10.2023
High School Diploma -
Pasadena High School
08.2020
Skills
- Telephone Etiquette
- Customer Needs Assessment
- Corporate Policies
- Flexibility and Adaptability
- Team Leadership
- Time Management and Prioritization
- Critical Thinking
- Patient Scheduling
- Medical Terminology
- Vital Sign Monitoring
- Phlebotomy
- Data Entry
- Procedure Assistance
- Insurance Verification
Certification
Certified Clinical Medical Assistant (CCMA）- National Healthcare Association (NHA)
Languages
Spanish
Native or Bilingual
Timeline
Personal Shopper
Walmart
05.2022 - 12.2023
Retail Sales Associate
Academy Sports Outdoors
08.2020 - 10.2021
Certified Medical Assistant - Medical Assistant
Stepful Inc
X-ray Technician
PrimaMed Training Institute
High School Diploma -
Pasadena High School