Alexis Peña
Cincinnati,OH
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in customer service and team leadership. Proven ability to enhance operational efficiency through meticulous inventory management and exceptional attention to detail. A friendly team player committed to fostering positive customer relationships and driving repeat business. Using communication skills to foster a successful flow in service.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served hand crafted café beverages with focus on speed, quality and consistency.
- Increased repeat business by providing exceptional customer service and building connections with patrons.
Shift Supervisor
Starbucks
02.2022 - 04.2024
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
Bachelor Of Social Work - Social Work
Northern Kentucky University
Newport, KYCosmetology -
Michaels College of Hair Design
Florence, KYSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Starbucks
04.2024 - Current
Shift Supervisor
Starbucks
02.2022 - 04.2024
Bachelor Of Social Work - Social Work
Northern Kentucky University
Cosmetology -
Michaels College of Hair Design
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