ALEXIS PERRY
Milwaukee,WI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
BMO Harris Bank
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Shift Manager
Impark
01.2015 - 10.2022
- Contracted by City of Milwaukee Parking Division, to manage customer service staff of approximately 13 exceptional team members
- Assisted in the delivery of automated equipment to clients and participated in training, mentoring and coaching staff.
Customer Production Specialist
Harley Davidson
01.2005 - 01.2010
- Managed an assembly/production plant in coordinating shipping brand specific packages
- While working with a team of 40 staff, developed customer focused team initiatives to create a climate to increased productivity and positivity.
Education
Business Management
Cardinal Stritch
Glendale, WINorth Division High School
Milwaukee, WISkills
- Microsoft software
- Call center experience
- Customer Relations
- Data Entry
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Microsoft Excel
- Payment Processing
- Scheduling
- Appointment Scheduling
- Administrative Support
- Microsoft PowerPoint
- Spreadsheets
- Escalation management
Timeline
Customer Service Representative
BMO Harris Bank
10.2022 - Current
Customer Service Shift Manager
Impark
01.2015 - 10.2022
Customer Production Specialist
Harley Davidson
01.2005 - 01.2010
Business Management
Cardinal Stritch
North Division High School