Alexis Phaneuf
Irmo,SC
Summary
Design professional with a strong foundation in creative and strategic design projects. Collaborative and adaptable, excels at achieving results while working with diverse teams and adapting to changing project requirements. Proficient in design software with a keen eye for detail. Passionate about innovation and experienced in sales and business development. Utilizes a consultative sales approach to cultivate and maintain relationships. Highly motivated, dynamic, and reliable, with the ability to prioritize work and accomplish multiple tasks simultaneously. Complemented by an outstanding work ethic and talent in office administration.
Overview
15
15
years of professional experience
Work History
Senior Designer
Closet Factory
Lexington, SC
05.2022 - Current
- Networking at local weekly gatherings for self generated referrals
- Building quick relationships with clients to allow them to entrust me with their projects
- Conduct professional and informative in person and online appointments with clients
- Collect measurements, and create 3D rendering for clients specific wants and needs all while educating them on things they might want based on their current inventory
- Draft contracts
- Collect payments
- Properly submit all documents to production to help create a seamless installation
- Manage client(s) to help create future sales
- Problem solving quickly and efficiently if issues arise
- Be a professional representative of the company
General Manager
Club Pilates Tanglewood
Houston, TX
02.2019 - 10.2019
- Lead generation including Grass Roots Marketing and Networking
- Implement sales process to schedule prospects into Demo class
- Membership, Teacher Training, Retail and Private training sales
- Manage staff schedule
- Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
- Supervise Sales Representatives
- Proficiency in ClubReady, to include revenue reports, attendance reports, etc
- Independently make decisions related to high-level customer service
- Collect outstanding dues
- Maintain cleanliness and organization of the Pilates Studio
- Enforce Club Pilates policies and procedures
- Ensure all forms, administrative supplies, and studio literature is stocked and visible
- Schedule and participate in networking/community events and studio promotions
- Strategically manage marketing campaigns to generate leads for the studio
Leasing Manager/Assistant Property Manager
Lincoln Property Company
Houston, TX
01.2017 - 01.2019
- Training and Managing Leasing and Marketing Professionals onsite
- Monthly Deposit Logs
- Bank Deposits
- Month End Accounting and Reports
- Auditing Lease Files
- Auditing Lease Charges for Future, Current and Past residents
- Applying Monthly Lease Charges for all Residents
- Processing Payments
- Processing applicants using Yardi, Entrata, Power Pro, and First Advantage
- Managing Maintenance and Housekeeping
- Responding to all resident surveys
- Responsible for ensuring each guest has a positive and memorable experience while visiting our property as well as after
- Working hand in hand with Property Manager in regards to reports, occupancy goals, resident satisfaction, leasing goals, overall property success
Leasing Agent
Village on the Parkway
Houston, TX
01.2016 - 01.2017
- Greet and welcome in future residents as well as current residents when entering leasing office
- Listen and assist in prospects and current residents needs and take action to help fulfil their requests as well as provide information to ensure you go above and beyond to either find them their perfect home or make their current home more enjoyable
- Follow through with current maintenance requests making sure they are completed and that the residents are aware the requests have been completed and that they are satisfied with the work
- Managing office daily tasks such as follow ups, logging payments, creating and closing work orders, entering resident memos when having conversations to make the chain of communication between team members easier and more efficient, logging packages, updating move-in's and move-outs, and documenting and filing paperwork
- Creating a memorable experience for both current and future residents, home is what you make it and knowing you have quality people to take care of you and your home makes a world of difference
Sales Associate / Office Manager / Dance Instructor
Fred Astaire Dance Studio
Oceanside, CA And Cypress, TX
01.2010 - 01.2016
- Display a genuine concern and care towards dance students as well as being sensitive to their needs
- Counsel instructors on selling dance classes; provide feedback to ensure a high level of student satisfaction
- As the sales closer, converted lead generation - selling directly to students after their first class - via the use of professional communication and interviewing skills, discussed the best match between their skills and available classes; seamlessly walked students from cost of dance classes through to contract close
- Won numerous organizational awards among 19 regions as well as multiple personal sales awards while competing with nearly 300 other salespeople
- From 2011-2013, increased sales by over 57%
- Won Platinum Award - Top Performers (top 10%) Fred Astaire Dance Studio - out of nearly 300 salespeople
- Management recognized and awarded as Top Instructor (lessons taught) and for Top Area Instructor (lessons taught/sold)
- Site was awarded with Teaching Excellence Award (Number 1 in region out of 19)
Education
Extensive Coursework - Business
Cal State University
San Marcos, CASkills
- Contract Negotiations
- Organizational Planning
- Relationship Management
- Office Administration
- Key Account Management
- Consultative and Direct Sales
- Sales Forecasting
- Sales and Marketing
- Customer Service
- Digital illustration
- Computer literate
- CAD drafting
- Project coordination
- Design strategy
- Visual design
Timeline
Senior Designer
Closet Factory
05.2022 - Current
General Manager
Club Pilates Tanglewood
02.2019 - 10.2019
Leasing Manager/Assistant Property Manager
Lincoln Property Company
01.2017 - 01.2019
Leasing Agent
Village on the Parkway
01.2016 - 01.2017
Sales Associate / Office Manager / Dance Instructor
Fred Astaire Dance Studio
01.2010 - 01.2016
Extensive Coursework - Business
Cal State University