Alexis Phillips
Kalamazoo,MI
Summary
Proven leader with a track record of enhancing team performance at Meijer through innovative stock replenishment strategies and effective conflict management. Skilled in employee training and motivation, ensuring workplace safety and maximizing departmental efficiency. Demonstrates exceptional ability to meet operational goals and improve customer satisfaction.
Overview
7
7
years of professional experience
Work History
Overnight Stocker
Meijer
Kalamazoo, MI
08.2023 - 11.2024
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Shift Leader
Biggby Coffee
Kalamazoo, MI
10.2021 - 12.2023
- Identified needs of customers promptly and efficiently.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Made people's beverages efficiently and as quickly as possible to ensure the best experience.
Line Assembler
OnStaff USA
Kalamazoo, MI
07.2021 - 09.2021
- Worked with team members to ensure the timely completion of projects.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Maintained assembly and production equipment to meet operational goals.
Department Manager
McDonald's
Kalamazoo, MI
12.2019 - 06.2021
- Ensured compliance with all safety regulations in the workplace.
- Performed opening and closing duties as part of management team and handled cash management.
- Monitored daily sales figures to track trends in customer buying behavior.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
Crew Trainer
McDonald's
Kalamazoo, MI
11.2017 - 12.2019
- Monitored employee progress, offering constructive feedback for improvement.
- Ensured that all safety protocols were followed during training sessions.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
Expo/Prep Cook
Applebee's Grill + Bar
Kalamazoo, MI
02.2019 - 09.2019
- Inspected finished dishes for quality assurance purposes before being sent out to customers.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Measured and weighed food items to comply with portion requirements.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
Education
High School Diploma -
Parchment High School
Parchment Michigan02-2020
Skills
- Stock replenishment
- Load sorting
- Conflict management
- Employee training
- Staff motivation
- Workplace safety
- Cost planning
- Departmental activities
- Cleaning and organization
- Following instructions
Accomplishments
- I am ServSafe certified
Timeline
Overnight Stocker
Meijer
08.2023 - 11.2024
Shift Leader
Biggby Coffee
10.2021 - 12.2023
Line Assembler
OnStaff USA
07.2021 - 09.2021
Department Manager
McDonald's
12.2019 - 06.2021
Expo/Prep Cook
Applebee's Grill + Bar
02.2019 - 09.2019
Crew Trainer
McDonald's
11.2017 - 12.2019
High School Diploma -
Parchment High School