Alexis Phillips
Washiington
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Support Worker
Blueprint Development
Washington, DC
03.2023 - Current
- Collaborated with interdisciplinary teams to develop and implement personalized care plans tailored to client needs.
- Facilitated engaging group activities that fostered social interaction and community integration among clients.
- Monitored client progress and documented observations to ensure compliance with individual support goals.
- Assisted in crisis intervention, employing de-escalation techniques to maintain a safe environment for clients.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Promoted mental health awareness within the community through educational workshops and presentations at local events.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
Assistant Community Manager
Tiber Island Cooperative Homes
Washington, DC
05.2023 - Current
- Coordinated resident events to enhance community engagement and foster relationships among residents.
- Managed daily operations, ensuring compliance with community policies and maintaining high standards of service.
- Assisted in budget management by tracking expenses and identifying cost-saving opportunities for community initiatives.
- Developed marketing materials to promote community programs, enhancing visibility and attracting new residents.
- Oversaw maintenance requests, prioritizing urgent issues to ensure timely resolution and resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Community Assistant Property Manager
Boston House Condominum
Washington, DC
07.2021 - 05.2023
- Coordinated resident events to foster community engagement and enhance tenant satisfaction.
- Managed communication between residents and management, ensuring timely resolution of concerns.
- Developed and maintained community newsletters, promoting activities and services effectively.
- Assisted in the implementation of safety protocols, contributing to a secure living environment.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Established rapport with diverse populations through active listening skills and empathy, promoting an inclusive living environment.
- Promoted a positive living environment for residents through effective communication and conflict resolution.
- Managed room assignments while ensuring smooth check-in/check-out processes during community transitions.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Phoenix, AZ07-2019
Skills
- Behavioral support
- Disability awareness
- Individualized support
- Community outreach
- Data entry and reporting
- Financial reporting and analysis
- Fair housing regulations
- Tenant relations management
- Rent collection and processing
- Exceptional oral and written communication skills
- Property management
- Maintenance
Certification
Adult First Aid | CPR
Timeline
Assistant Community Manager
Tiber Island Cooperative Homes
05.2023 - Current
Community Support Worker
Blueprint Development
03.2023 - Current
Community Assistant Property Manager
Boston House Condominum
07.2021 - 05.2023
Associate of Arts - Business Administration And Management
University of Phoenix